This company was the worst I have ever dealt with in any kind of business. Their customer service, communication skills, and timeliness were absolutely horrible, to the point that it was even detestable.First, the company has a SERIOUS problem with communicating back to their customers; those that are spending thousands of dollars.The operations manager (who used to have his own business) is a part of the problem at Metro GreenScape. His deceitfulness is very deplorable. After reading customer complaints from his previous company, I now know why he went out of business.Additionally, his so-called "supervisor" is a joke! He went back to the office and told the owner that I would not sign the paperwork for the completed job. That was a lie! He never presented any type of paperwork to me to sign for work that should have been completed over a week ago. Furthermore, he stated that he "went out of his way to go to Lowe's to get sprinkler head that was not covering one area." This is called doing his job for something that should have been part of the job in the first place!!The owner called and accused me of not signing paperwork that the supervisor asked me to sign, yet I told the owner that I was not presented any paperwork at all. Then, the owner started yelling at me, lying and accusing me of being disrespectful to his workers—which was a blatant, outrageous lie and was far from the truth.This company performed a very poor service of installing an irrigation system in my yard. It took a week for them to finish, whereas other irrigation companies that worked on the yards of my neighbors only took three days to install. I cancelled the other project for the backyard because of the hostile treatment I received from the people at this company. I would not recommend nor do I advise others who are thinking about going with this company to hire them. Please be wary and do not be fooled if Darin, the owner, comes to your home. This is a part of their sales pitch in order to lure you in, and later you will find it hard to communicate your concerns until it's too late. That is when the disgusting lies and endless run-arounds will begin.All in all, this company was a $6500.00 learning experience when it came to installing an irrigation system.
301 N Old Statesville RdHuntersville, NC 28078
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I contacted Darren at Metrogreenscape about a problematic steep sloped backyard. He was punctual, professional, walked the property, listened to what I wanted to accomplish and then offered insightful and creative ideas. His knowledge of soil erosion protection, stone, landscape greenery, code and permits was a cut above. He provided an honest cost projection for the project and various options for completing the work in stages. I asked for a one hour consultation and was given much more.
I made an appointment with Stacey from Metro Greenscape for an estimate on a yard clean-up job and she came exactly on time and provided a very professional and detailed cost estimate. I was very impressed by her professionalism and depth of knowledge. I highly recommend Metro Greenscape and their rep Stacey. If you want professional landscape consulting and extraordinairely detailed yard cleanup and landscaping, go with them. They are not the cheapest but you get what you pay for...the bitterness of poor quality remains long after the sweetness of low prices are forgotten. Gene A. Weddington, NC.
These landscapers have been working for my HOA for a while now and the service has been deplorable. They have broken numerous items on my property and will not fix or replace them. I spoke to either the owner or the manager today and he said that his only recommendation is that I need to remove the borders as they will continue being broken and he is not going to replace these items, even though his landscapers are doing the damage. They have also left a huge pile of leaves directly in front of my door, while all the other porches were cleaned off properly. I feel this was done on purposed because I complained about their service to our HOA company. I would never have someone work for me who does not take responsibility for the damage they cause to my property and I would not recommend this company to anyone either.
Working at Metro Greenscape is and has been a wonderful experience for me as an employee. MGS is not only dedicated to their customers, but to their employee's and their community as well. I couldn't be prouder or happier to be a member of the Metro Greenscape Family!
Darin (the owner) came out to our house for a consultation of our back yard that we have done NO work to yet. He spent almost two hours with us, going through every question we had about every little thing. Our goal is to do most of the work ourselves (sweat equity, yey!) so the conversation was centered around that. They will be doing a design for us, and step by step guides on how to implement and build the items we decided on, and they will even help us pick out plants/flowers that fit our needs and style. I really loved the fact that Darin still stuck around to methodically answer all of our questions, even after knowing we were going to do the work ourselves, and that our budget was very small. He is a Charlottean, and started his business from the ground up at 18. He's very knowledgeable and great at what he does. We're so excited to partner with them to make our back yard beautiful!
I contacted Metro Greenscape for a consultation because I really had no idea how to fix my backyard. Before Metro Greenscape came out, I had other landscapers come out to give me some ideas but I didn't really get any real direction. Darin came out for Metro Greenscape and really explained all that was wrong with the backyard and how we should prioritize projects. Darin was very nice and knowledgeable. He was willing to work with me on items I wanted to address. Although I wouldn't be a high price client, I felt he treated me with the up most respect and catered to my needs. I'd recommend this company.
As a previous employee of Metro Greenscape I strongly recommend them to assist with any outdoor project that you might have. I can attest to not only the quality of product they can provide but maybe more importantly the quality of the team they have and customer service they will display. They have a very experienced and well versed team that can assist with any of your outdoor living projects.
Metro Greenscape did plans for our front yard to have several things done in phases. The first phase was to redo the landscaping at our semicircular driveway. They replaced the shrubs with new shrubs, annuals and perennials. It looks wonderful. Our neighbors slow down and look when they pass. Everyone at Metro Greenscape is professional and helpful. It is great to be treated like you are important and have someone know what your vision is for the final product.