they do not back warranty and then they treat you badly when you try and get what should be justly yours.
was told had a bolt broken off in engine after truck was in shop for recall warranty work. first they don't work in real time or on weekends. was promised Monday it came and went no call from these clowns about status. after waiting 3hours and service guy looks at me like I had a dick growing out of my forehead when I ask what's going on. so Tuesday comes one of the parts they claim to be waiting on gets routed to the wrong place, forward to Wednesday find out they needed two parts and my company had to overnight one of them to speed the process along. clearly this place lacks the basic communication that's need to be successful. call back in afternoon to see if they received the parts told yes, call back to check on progress 5hrs later. well haven't started on it yet still waiting on parts,,,,I'm like WTF get off phone. service guy calls back oh looks like we will be done in the am all the parts are here and tech is almost done,,,,,,WTF
Sent a fuel injection pump there to be repaired 6 weeks ago and still have not received it back. They're "still" repairing it and have different excuses every time I call. I do not recommend you send them anything for repairs this is not a way to handle a business I'm extremely disappointed in their service.
The salesman need to explain and make it clear to all truckers or whoever buying parts that it is a manufacturer warranty and it will be 30 to 60 days before you can get another part, even if it has a year warranty on it. What Company or owner operator can or want their truck down for 30-60 days. And need to have better salesman with good attitudes when you go back for a refund. They just say that all part stores do the same thing. Will never purchase another part from them. Lied and would not put the manager on the phone or send him out front.
Mos Truck Service was the best truck service I used they fixed up my truck and gave me the right price and I recommend this service.
Rush Petterbilt is vary slow. They have no sense of urgency about getting your repairs done. My truck has been in the shop for over 10 days and I'm still waiting for it
Our local company uses their logistic services on a weekly basis for local and national runs. They have always been on time and are great to work with. Thanks guys!
I have used Bob Kennedy for both and he is extremely helpful. He was just able to save me even more $ by getting my refi percent down even lower just before closing. Lowest fees in town too!
Scam! Scam! Scam! They send me ECM for Detroit 60 that doesn't work. I tried three different shop to reprogram (spend lot of money) and all of them claim ECM is bad. I call Charlotte Truck Parts and they play game with me and last guy (i think "Norman") that i spoke with hangup on me... I spend 750.00$ and i didn't ask for money back i ask for another ECM. I even offer additional 300.00$ , i tried to be nice...