So much P O S itive feedback to share and report here that I can go on for hours but I will keep it short and to the point. I operate a home delivery food service and needed a system that would be specifically programmed to meet my specific business needs. I tried using systems from two other companies they both sounded pretty decent and professional at the sales end but that's where it also ended. Whenever I needed tech support or help I was told to call an 800 number that was connected to India or who knows wherever else on the globe. the calls wouldn't always connect and when it did the connection wasn't always clear and when I was finally able to talk with someone either I would not understand him or he would not understand me. I truly got frustrated and dropped them after loosing thousands of dollars and wasted time. I was ready to give up on a pos system completely until one afternoon I came across an advertising on my computer screen it was from POS Nation. I was honestly hesitant to call but I did call anyway. And this is what truly happened from that vary first phone call. The person who answered that call was extremely knowledgeable and not just took his time listening to me explaining my specific needs but completely put himself deeply into it wanting to have a complete understanding on all the details. I felt very confident that finally this company is going to make it work for me. It took a few days and he got back to me with a detailed plan. I still needed to fine tune it and he did. I went for it and signed on. I received the complete package with everything in it exactly as promised. A clear and easy instruction sheet came with it and I was able to set it up myself. I still needed tech support and help as I went along with set up and they too gave me an 800 number to call but with this company I was ALWAYS connected to an English speaking professional right here in North Carolina, USA and help was always, and still is, there anytime and every time I need it. I had occasion to speak with many experts at POS Nation and ALL of them are always there and eager to help. I would like to use this opportunity to personally thank Spence Hoffman, Product Specialist who was always there for me and numerous times went out of his way to help. Thank you so much Spence, I couldn't have done it without your help. So to sum it all up, If you need a POS system that is powerful, easy to use and a back up support team that is always there for you, you get it from POS NATION the clear recipient of a strong FIVE STAR RATING.
14835 Ballantyne Village Way Ste 170Charlotte, NC 28277
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I found POS Nation in a trade magazine. Although the ad seemed to be geared toward only my industry (nursery and landscape), their register system actually is useful for many different businesses. I like the inventory control feature, label printing, and time card feature. Although it is probably WAY MORE register than my little nursery needs, it leaves room for expansion (that is, if the technology is still valid). The labels I originally received with the register were not compatible with our outdoor use. (Although, the snails were delighted and enjoyed feasting on them). When I called customer service, they immediately contacted the label manufacturer and sent me out a different label and ink to try. So far, so good. After about a year and a couple months (right after the warranty expired), my computer hard drive crashed. I'm not sure what caused it, as the unit always remains on, and we had no power outages or surges. When I called tech support, they informed me that my tech support contract had ended, but I could purchase an additional year for about $400 (ouch). I told my issue was not really a technical issue, more of a manufacturer issue. Since they could not port in to try and see the problem, they asked me to ship the unit back to them ($100 cost to ship). They told me to give it about a week. After 2 weeks, with no response, I called a few times to find out what happened to the unit. They informed me that they had to ship it back to the manufacturer for repairs and did not have it back yet. But they WERE able to save all my data from the hard drive (no, re inputting all that data, WHEW). Well, after about a month, and a few more phone calls I finally got my POS back. The CEO of the company, Cort, was so apologetic about it taking so long, he sent me a couple add-ons for my trouble. So nice. After hooking everything back up, I was still having issues. Dell in technical support was very patient with me and fixed my issues in under 5 minutes. What I thought would take the better part of my day took only about 10 minutes total (5 minutes to fix, and 5 minutes of me thanking him between my tearful 2 year old and tantruming 4 year old). Even though I had some issues, POS Nation was right on top of it and helped me out. Although the product had me frustrated at first, considering the price, their customer service more than made up for it. At this moment I have a machine that works, and fits my needs. I am hoping it will be a quality piece of equipment for my company's future. Thank you!
I purchased a full blown POS system, Cash Register Express, from POS Nation in November 2012, for my wife's pet supply and gifts retail business. This included the "web portal" to integrate the system in the business' two separate locations, for inventory management, SKU pricing, etc. This has been a challenging environment to set up and get going. We have approximately 7500 SKU's. All the different dog and cat foods in various sizes, treats, plus bath and grooming products, toys, etc. etc. etc. The first location is 4000 sqft. of retail floor and the 2nd location is 1000 sqft. of retail floor. POS Nation has been very responsive and supportive of this challenge. I think the sales staff somewhat "oversold" the system and somewhat failed to educate me -- a POS novice -- on the scope and complexity of "doing POS". This is the lesson to be learned--- a POS for a single location shop that has 250 SKU's is a whole different animal than a 7500 SKU installation in multiple locations. The support required is wholly different, both for initial installation and for the ongoing support requirements. Support has been overall good, all in all. I have learned to be carefull in letting their techs just do things though, as their first level techs often do not understand the scope and complexity of my particular installation (8 workstations, 2 stores, etc. etc.) That said, their level 1 techs are great and the routine things... getting a printer to work or whatever. Now, the big one: the Web Portal. POS Nation is a reseller / dealer of Cash Register Express. pcAmerica, is the software vendor that writes the actual software. The Web Portal is hosted, and operated by pcAmerica. I have found that if there is a web portal issue, POS Nation has to refer that support to pcAmerica; since they cannot access or operate the "controls" of the web portal (a cloud based service, essentially a sync copy of the multiple stores' databases, cloud hosted). This adds to the support issue resolution timeline. I also have found that the web portal is just barely ready for production use. There are some serious functionality issues that need to be resolved, including some design decisions that I feel might not have been the best choice in some cases. Please understand that this is a very big cookie to create and manage, and I do feel that pcAmerica, working with their reseller, POS Nation, is genuinely attempting to do the best they can.
I can't thank my customer rep enough for her professional support, dedication, and diligence integrating both organizations (POS Nation and POS-X) and her ability to collaboratively work real-time together to solve a complex and crucial issue for my client. Her ability to listen, satisfy my clients needs, and discern the best business decision to procure future business for both organizations was outstanding! That day my client was frustrated and agitated to a point of leaving all business with both companies - but thanks to her customer service ability and advanced sense of the best business decision future went from impossible to the possible! In addition - did wonders for the client and exceeded their expectations as they had expected nothing but more frustration. I'm my expert opinion as former partner in largest management and systems integration company in the world...the patience that resulted in an actionable solution was largely above par! Thank you again! Please let me know, if I can advocate or your behalf in any other way to get you the credit you deserve. Thank you again. Best Regards, Nick Jackson 479.285 2082 firstname.lastname@example.org
Bought my first POS system in Oct, 2012. Since that time I have been very satisfied with the service provided by all representatives online or on phone. If their service used to be bad before, as some comments indicate, then they have totally revamped it and have made it much better. Everyone answered my questions in great detail and I was fully satisfied with the purchase. The one time so far I've had to get help, the representative was able to point me in the right direction. Plus most of the basic solutions to issues/questions are already posted on their website. Though they are hard to follow at time but still available. A simple cleanup of instruction and anyone could easily follow them. Order submission, setup, help desk and customer care I would rate 5. Delivery time I would rate as a 4 as 2 weeks is a little long for a customer to receive the product ordered when all that probably needs to be installed is POS software ( I say this as I have extensive amount of background in computers). Overall my experience was a 4.5. - Usman
We run an organic Food store called Purearth Organics out of Red Deer,AB. We have been running our POS system since May of 2013. The system has worked great for us and has been really easy to learn and teach to our employees. It has been a real learning process because the software is so robust and able to do so much. Every issue that comes up though customer service has been there every step of the way. I've made calls to them late at night, early in the morning, and pretty much anytime of day. They have always been able to work me through any issue I've had and kept things running smoothly. I've also been impressed by their adaptability to our specific way of doing business and how they have helped me work through some of our inventory problems. One of my biggest concerns when purchasing this system was how the customer service was going to be, and it has been second to none. GREAT JOB!!
I have had 3 pos systems from POS Nation for my retail businesses and have been completely satisfied with them. Anytime I had technical problems I would call and they would take care of me fast which is really important especially when customers are in the process of purchasing and didn't have time to wait for my register to work correctly. My employees have learned how to use the system quickly which is really important when I don't have time to train for days because it's easy to use. Order submission, delivery time, setup, help desk, and customer care experience I rate at a 5. When I open a business I only order from POS Nation because I trust they will take care of me with my business. It has everything I need to keep my business running efficiently.
POS nation is a professional stop for all the point of sale supplies. The company offers a great system with the great tech support. The one year tech support available to purchase solves all the questions and gives spaciours time to all the users to understand the working of the product. The sales staff is as helpful as any other department. They would always come back to you with the positive response and would try to help in the best possible manner. the system works great for all the retail suppliers. It is a user friendly interface with bear minimum tech support requirements. We Have used it at all our four locations and would strongly recommend to other retailers also . House of Smoke Vancouver WA
My wife and I spent several months researching POS systems for our new grocery store in Colorado. In the end, POS Nation won our money by providing us with great service prior to our purchase -- and outstanding technical support during the set-up and learning period. POS Nation was responsive to our phone calls and email, and all of our questions and technical issues were resolved promptly. There are many companies offering POS systems, but I would not hesitate to recommend POS Nation. Our system has been rock-solid, and their technical support continues to help us as we grow and learn how to use the many features available.
When we first started dealing with POS Nation (posnation.com), the customer service and Tech support was beautiful. Within the past few years that is not the case. I have a very good contact in the customer service department, but the tech side is a different story all together. We pay $600 per year per location for 24/7 support. The catch is, after 5pm M-F and on weekends there is only a level 1 tech available. SO, most times that means there is no one available to help with POS issues. What good does it do to pay high dollar amounts for support that is only available to us 35 of the 83 hours we are open each week?