If I could give zero stars I absolutely would. I am a pregnant Medicaid patient. I called several weeks ago to set an appointment (making sure they were taking new Medicaid patients) and the appointment was set only for another nurse to call me back leaving me a voicemail that they wouldn't accept me. I called for weeks looking for another doctor and my search brought me to Dr. Kelley Rouse which I wasn't aware was apart of this Northcross practice. I called making sure that she accepted Medicaid and had room for a new patient. The nurse said they did but that I had to change my Medicaid so they could cover me. I spent over an hour on the phone with Medicaid changing over to pregnancy Medicaid only to get a call back from another nurse at the practice telling me that I was told by mistake that I didn't have to change the Medicaid. So another hour plus was spent calling Medicaid fixing the mistake. I received an appointment from the practice set a week out. Today was one of my hardest days to get out of bed with how sick I have been during this pregnancy. I got my two children together and we go in to the practice and was met with a unfriendly receptionist by the name of Whitman whom barely even looked at me. She told me I had cancelled my appointment which I most certainly did not. After clicking around for ten minutes she tells me that them giving me an appointment was a mistake as they have no room for any more Medicaid patients. I was dragged around for weeks by these unprofessional people. Weeks I could have spent finding someone else to take care of my unborn child and myself. I am completely discouraged and would suggest to any expecting mother reading this not to even call these people.
14135 Ballantyne Corporate Pl Ste 100Charlotte, NC 28277
From Business: Carolina Neurosurgery & Spine Associates, established in 1940, is one of the oldest and largest neurosurgical practices in the United States. It has more than 15 …
If I could give no stars I would - this place was extremely uncaring unprofessional and just downright rude I would never trust anybody there to deliver my baby or give me OB care
I think that the customer service at this place is by far the one of the rudest doctor's office I have ever been to. The nurses there are not friendly - they do not make the patients feel comfortable and the person at the front desk is rude. They do not return calls back in a timely fashion and when you do call to check the status of anything - they transfer you to voice mail. Also, Dr. Petok doesn't show that she really cares about the patient. It's more or less like they are there to do their 8 hours a day and run home. Definitely, would not recommend going there for they gynecology. Not a family friendly place for a women to go to.