We had the worst experience with this company. The house was very dirty and moldy. I cleaned the house and had to bleach moldy closets, appliances, ect. There was a security systems in the house. They did not give us the code to deactivate it upon move in. It beeped ever 5 min untill we could figure out how to turn it off. We tried to call and no help was given. We spent a half a year begging for mold remediation. After about 6 months they sent someone to look. Nothing was ever done. Due to health complications from the mold our family had to move out and pay double rent. When we submitted maintenance requests routinely they would be marked complete when no one came. We would take time off work to let maintenance people in the house. No one would show up.Finally when our lease was up. They added fraudulent charges such as an additional pet rent. 25$ to change 5 lightbulbs. 15$ to change the batteries in the smoke detector.
This management company is the worst company I have ever had the displeasure of being involved with. They do not provide any services that re required in the contract and they are impossible to reach, and when you finally do get an answer they are rude and not helpful. Do yourself and all of your community a favor and run away quickly. Don't even think about hiring them.
Tanner was very accommodating when we wanted to see the property. He also answered all of out questions and was easy to work with.
I recently purchased a home and Alicia Thomas at Carolinas Metro Realty was the sellers agent. She was extremely difficult to deal with. Repairs to the property were done by a contractor that did the bare minimum and did not even reinsulate the exterior walls. The home was previously managed by Carolinas Metro as a rental property and it is obvious that they hire the cheapest contractors they can to make repairs to the property regardless of quality of work.
Great people to work with!
Ms. Maybin was extremely helpful and professional through the entire duration of the process. I would recommend Klutts Property Management!!
Klutts Property Management has been great. They are very nice and helpful staff. Highly recommend to others. Thank you!!!
Very poor communication...i am the rental home owner. Forced to evict tenant who had done major damage to my property..incuding removing all mature shrubbery and cutting mature trees for firewood. Failed to conduct inspection of property prior to allowing tenant to take over lease. During the eviction process and dealing with aftermath., the broker in charge Never contacted me......handled by a lady in accounting. No empathyNo I am sorry. And had the temerity to ask when they could resume marketing the property. From my experience, beware of turning your properties to them...Costly...unappreciated...and no remorse.
I have had a great experience with Brown and Glenn. We got all the paperwork done quickly to rent the house and then got the key code. Getting some maintenance done was delayed a bit but that was caused by me. We had some illnesses in the house so it was difficult to schedule people to come over. After all that was done the maintenance was done pretty quickly.I’ve always gotten answers to my questions in a timely manner. Sandra and Abby have both been very sweet to deal with. Very nice in emails and great to talk to on the phone.Overall our experience with Brown and Glenn has been pretty easy. We never rented before and they made this very easy for us. I’m thankful for that.
I LOVE my townhome!!! The company is excellent to work with and I am beyond pleased with the service provided. Thank you!!!!