Charlotte, NC Firestone Complete Auto Care

After reading this company's reviews online, I called the owner, Lorenzo, to install a fuel pump on a 1996 crown vic. I told him we used a mobile mechanic last year to install a fuel pump on my son's car, and the gas gauge stopped working after they installed the pump. Lorenzo assured me he knew how to install a fuel pump without affecting the gas gauge. We agreed on 10:00 am,4/24/13. he was 10 minutes early, very polite and had purchased the part I needed. It took him about an hour and 15 min to installed the fuel pump. I paid him $100/pump +$100/labor. The car ran fine, unfortunately, the gas gauge stopped working and my "low fuel" light worked intermittently. I called Lorenzo back, told him the problem and he refused to accept responsibility. He said it must have been like that before he worked on the car. I called another mechanic to fix it; he said the arm got stuck, he stated it's a common problem while installing a fuel pump. It was a simple fix- it took him less than 20 minutes to correct. My gauge works perfectly now. I told Lorenzo I wanted 30% of the labor cost back I paid him, since I had to pay another mechanic to correct the gauge. He stated he would call me the following morning (4/25/13). I never heard back from him. While Lorenzo did a good job installing the pump, I can't give him 5 stars because of his lack to correct a simple problem and his refusal to accept responsibility for the mistake. (we all make them). I was not going to hold it against him; I just wanted him to leave the car in the same condition he found it in, not worse condition. If someone else has a similar problem, I would recommend, Ronnie @ (704)777-4419.

I recently moved out to North Carolina from California to attend college at Duke. I brought with me my car, a 2010 BMW 335i. Throughout the cars history I have done all the non warrantied repairs and upgrade myself and I am not quick to let someone else work on my car.After browsing the Internet I stumbled upon Dynamic Auto Tune and thought I'd give them a try installing an aftermarket intercooler as I don't have the tools or space to do it myself due to living in a dorm. They did a tremendous job and I was very pleased with the work and it only got better. I returned about 3 weeks later to get performance brake parts installed as well as a fuel pump upgrade done. They did a tremendous job and I left the shop happy but as I began to leave my car started flashing a check engine light and had low power. I returned to their shop quickly and was able to catch them before they left as it was 9:30 and the shop was closed. They stayed open for me for another hour and a half and figured out the problem which had to do with the tuner I was running on my car. The owner even bought me food while I waited and there was no extra charge for the extra labor. I will continue to bring my car to this shop as long as I live in North Carolina.

I shattered the rear window in my Honda Pilot and began to search online and by phone to find a local replacement service. I spoke to many glass companies including a few that did not replace rear windows and asked them for recommendations. Trotter Auto Glass came up more than once so I called Laura and she was extremely pleasant to speak with and answered all of my questions about the replacement window. So I had my insurance company contact her for the repair. 3 Hours later Mark shows up at my house and after speaking to him for a few minutes, I could tell he was very knowledgeable, had 20 years of experience and was a great guy. He took his time and did a very very thorough job and was very detailed oriented. He was very careful to ensure all of the small pieces of glass were cleaned out of the back of the car, inside the rear door and on the driveway. I have dealt with other, much larger glass companies before, but Mark and Laura of Trotter Auto Glass was exactly what I was looking for in a local, friendly repair service. I would very highly recommend them to anyone needing an auto glass repair for their friendliness, promptness and quality of service. I am a very satisfied customer.

If you own an Euro that is not under warranty and you take it anywhere but Eurowise you are making a massive mistake, especially if you own a bimmer. The BMW mechanic, Craig, takes service to another level, especially if you know nothing about cars. Every time I think of having to take my car to the mechanic, I cringe. These guys actually make it enjoyable. They will educate you if you take the time to listen, sometimes feed you, and give you ride to anywhere nearby! They are also located close to the light rail which is incredibly convenient. They will treat you like they know you! Not many mechanics, let alone businesses still run a company like Mike, the owner does Eurowise. Do not be stupid like me and think you are getting a deal at a mechanic you know! These are guys are a lot cheaper than their competition, and they are very on point! 110% across the board.

Just purchased a 2006 BMW 325I. I wanted to get someone honest and knowledgeable to look at my vehicle. I called around to several places and all of them wanted way more money than what I was quoted at Innovative Imports. The price Mike Sheridan gave me was more than stellar for all the work that was done to my car. And the knowledge Mike and Paul had about the vehicles was awesome! Even gave me a ride to pick up my wife's car so that I could run my errands while my car was serviced. Even offered to stay and HOUR after close of business, just to be sure that I would have my car today and not be without a car for work. Which in my opinion was above and beyond. For any of your automotive needs you can trust these guys to give you a great price and outstanding customer service. They gained my trust and business from this point on.

I usually take my car to the dealer for relies or maintenance but my check engine light came on and the car started running rough. (While up town about 18 miles from the dealer) So I took it to The Shop, they just happened to pull up as closes repair facility. I drove there (2 miles) totally afraid my car was going to stall out barely made it into the parking lot and the owner comes walking out with a smile. I explained to him what was going on and he said just have a seat inside we'll see what's going on. About 30 minutes later he tells me it's a sensor. He gave me a price and of course I called the dealer to compare. The Shop was $42.00 less!!! I am now working uptown and have found my new repair facility!!! Thank you Jon for honesty friendliness and most of all fair pricing!!!!

AAA Albemarle Road is the only place I've ever taken my car since I started going there. It's simply I never feel like I am being taken advantage of! I mean I really felt like they look out for people and care about giving you great service. From the friendly shuttle service to the overall atmosphere it's just a good place to bring your car. After the unsettling "check engine light" came on I felt sick and vulnerable. Turns out it was multiple things lol, but those guys up there really worked with me and explained my options. Of all the things I think about bringing my car anywhere else isn't one of them. Yeah things will always go wrong with cars but if I were you I would give these guys a shot they know how to take care of people.

Don't go there .they are lier and cheating Money of parts and labor they don't do right .my friend he has Honda they are change 4 pads and 2 front brake rotor and oil change him $864.00 ut they put auto zone cheap brake and rotor .my rotor still good but they say it bad anyway they knew you have one car only no joi . I can send the receipts and picture or video let you see how they cheating . He call dealer do same job they cost $ 389 parts and labor .then he call and check out auto zone or Napa. Advance . good parts pads $ 35.00 a front .rear $ 32.00 and 2 front rotor good $ 34 each .total $ 101 ,���� Trust me don't go there ���� you will dry with your money Good luck

The owner's name is Rusty and I first met him over the phone. He was very courteous and was able to work around my schedule. I took my Xterra in to get the headliner done. Rusty said he had been in the business for over 20 years, and it showed. He had it done exactly when he said at a great price, even in the 96 degree heat that day. When I went to pick it up (at an odd hour because of my schedule) I immediately noticed two things. One, the work was excellent, couldn't have asked for better. Two, he cleaned the inside of my Xterra and returned it cleaner than before. I would highly recommend Mustin's to any friend or family.

These guys are awesome!! I finally found a place to take my high end cars without paying dealership prices. I worked with Alex who is very knowledgeable and friendly. Cars I have taken there have been, Bentley GT, Maserati Q, BMW 750 and my Jeep Wrangler. I was very surprised how clean the shop was and how everyone was very professional and nice. I tested the guys out with a few expert questions and they passed with flaying colors. Very knowledgeable group of guys. I had no concerns leaving my vehicles there and the work was always completed quickly and correctly. Thanks, Jon 5.0Charlotte, NC