If I could rate this salon with a negative star, I would. The first time I went to this salon was for keratin smoothing treatment and color. After four hours at the salon, I went home and my grey roots were still showing. I had to return and have my hair “fixed.” Assuming this was an isolated experience(apparently I had not read the reviews on this and other sites), I decided to go back and try Salon M2 again. My appointment was for the kerasilk smoothing treatment and color. The keratin was done incorrectly and my hair turned orange!!! The stylist saw how upset I was and promised to fix my hair within the next two days because I had two events to attend. For that reason, I paid under the guise that my hair would be fixed. I called the following day (3x) and was told the manager would call me back. I called again the next day, a Saturday and no one even answered the phone. Being that no one called me back and were clearly dodging my calls, I disputed the charge on my credit card. A month later, I received a phone call from the owner, Michele, asking why I disputed the charge. She was rude and told me that the manager, Angela, was unable to call me sooner because she was “going away for her birthday.” Awfully run business!! Save your time and $$ and go somewhere else!
She is RUDE!!! She will argue with you about how you want your hair and she takes NUMEROUS breaks!!! Her salon is FILTHY!!! I requested my yarn braids be bra strap length and she kept trying to do them shorter, I can only guess she was lazy and didn't want to take the time to do them... it's wwaaayyyy to many options to have to deal with her attitude... Do yourself a favor and spend your money somewhere else.
Don't bother wasting your time at this place. Diana (very racist) is the worst hair dresser ever, lacks customer service and you can tell that cutting hair is not her thing. Absolutely unprofessional and just can't be bothered. I had to ask her numerous times to fix my hair and she just couldn't be bothered, after coming home I still had uneven length of hair and was not properly blended. I used to be a regular customer until I had an encounter with her. I made a formal complaint with Great Clips but no one followed up. I will no longer go to Great Clips after this experience. Will also make sure my friends and family don't bother going here.
ask for Naty when you come in to avoid any confusion and also when making appointment text me name time and date or appointment.
I have been a customer for years..Brandi always does a great job...i always get compliments at work the next week after my visit...great style at the best price...ladies always nice, personable and do a great job
OUMY is the best !!! NO one in town can top her braiding skills. Love Love my braids you can always tell her braids simply the best!
She is a wonderful stylist and really cares about her customers! Highly Recommended!!!!!!
Service and hair dressers are both wonderful. Looking forward to my next appt.
BALD SPOT IN CROWN!!! I would not recommend Jonathan Stewart for any weave services. My experience was horrifying when I had to remove my sew-in after only 10 days due to the soreness in my scalp. Upon removal of my install my hair began coming out in clumps around my crown. My hair continued to come out days after the removal, resulting in a soft ball sized bald spot in my crown. He was very unsympathetic and suggested it was my fault my hair fell out. I am natural, have thick full hair, and have never had an issue when I’ve gotten braids installed. However, his braider, braided my crown entirely too tight. In which, I advised him of this at the time of service, and he just advised me to take some Ibuprofen. My dermatologist confirmed this was traction alopecia due to trauma from the tight braid. Jonathan was extremely unprofessional & discourteous in the way he handled this situation. I would not recommend his services.
Went in to get a spiral perm and came out with a frizzy mess. and hardly any curl. All I can say is STAY AWAY FROM STEVE. He has no idea what he is doing. The 1st spiral perm I got there was perfect. I will NEVER go back there. He doesn't need to be doing hair.