We ordered our entire first floor hard wood in brazilian cherry 6 or 7 years ago and Alex did excellent customer service. I am a repeated loyal customer and go back to order my second floor and stairs few weeks back. The flooring was fine with no issues however the stairs were not Semi Glossed as we ordered. We find out today that the gloss is Water Based instead of Oil Based the way it should be. I am really upset the way Alex treated us being his loyal customers. He has been rude when i spoke to him. I will never ever RECOMMEND him to anyone any more. Small business grows with being loyal to customer NOT treat like you did to us.
Greg came by this morning at 9 am as promised to repair a piece of carpetdamaged by our dog. I really appreciate him letting me know that he was ava…
Serving the Charlotte Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring …
Larry and his son were at my home for a estimate , they both were honest and sincere . Their workers were neat and efficient manner .im a pretty fus…
To start, they were very difficult to get in touch with on phone. I should of known then not to use them as they are not professional. Then they told me 8am they would be at my house, they didn't show up or call. I called them at 9am.... and of course no answer. I emailed, got an answer that they had to go do a repair first... Thanks for heads up. Meanwhile, I was sitting there waiting for them. They showed up 2 hours late. After getting there, they setup and show me some samples of colors on my floor. Telling me that the Brazilian Cherry does not take stain well, we go through colors. I choose the darkest stain they have as it still barely took and became a nice middle tone. Then they go ahead and do the job while I went out of town, to come back and first have complete shock of the color took really well, and the floor is now BLACK. Nothing like the sample they did. After getting over that shock I notice light spots, dark spots, just not an even stain job at all. Then I look over the stairs and they are nothing like the floors, same wood, but looking like the sample I was shown. Then up the stairs I go, and see another completely different color. Wow. Now to the area where they added a wood floor, yes you guesses another different color... And gaps in wood, and chips in the new wood.... And horribly uneven staining all over it. They told me when they showed me the stain that Brazilian Cherry is also called Iron Wood, you can dent it, or scratch it... Well they did a good job of denting it when they hammered it in... Now let's talking about scratches. They floor scratches like butter. So much for IRON wood. I had oak in my last house, and it didn't scratch no where near as easy as this. So now on a too dark black floor, the scratches show up very white. You can only imagine how that looks all over the floor. Obviously, something is wrong with the coating they used... I explained all this too them. They refuse to do anything to rectify the situation. Very BAD!!
Surged my remnants quickly and nicely! Showed me various styles of surging and delivered my pieces when promised.
Mohammad completed a commercial job for the Town of Fort Mill with carpeting our new Town Hall. We could not be more pleased with his work. The carpet was great quality and he gave us the lowest estimate in the area. He was quick to install and very professional and easy to work with. First class service!
We have been looking for carpet change for about 3 years, what concerns us is the furniture move since our house is fully loaded. When we found A1 Carpet&Tile, then all concerns are no longer concern, they show up in time, did all the work as we expected and kept our hands free, they not only put the carpet on, take away the old smelly one, but also helped us re-place the furniture which saved lot of our time and efforts. We probably saved several hundred dollars for those extra service. I would definitely recommend A1 Carpet &Tile to others who is looking for a professional carpeting service provider, Mohammed and his crew will make your life super easy with very reasonable price. Park&Brigitte
Really nice people but a little slow. They said they are just really busy. Not a big deal because we had a lot of time for our project. But they treat you real nice and have good customer service. We're just a small company but they did a real nice job.
This is the worst vendor I have used in a long time. Hired them (Stan) to install carpet in my new office and they eft the job undone and shabby! When called, he refused to answer and return calls. Spend more $ and get better product and service!
After years of of evaluating options for replacing carpet, we finally decided to have wood floors installed. From the very first call to Majestic, every step was handled with extreme professionalism from the estimate to the final clean up. We are very satisfied with their work and would recommend them to anyone needing wood floors. We will definitely call on them again if needed.Suzi M
RUN FROM THIS COMPANY!! I wish there was a negative start choice. I would recommend doing it yourself even if you don't know what you are doing because it will still come out better than having these guys do it. Terrible customer service and even worse installation.
Great Work and Craftsmanship!!!