Large products .good selection
I've tried to change this review because it posted it to the wrong business. But every time I try to edit and fix it it says I have not written enough words. I tried to write a bad review to a business on Park Road but it posted it to the wrong business. Be careful with these yellow pages !
Good selection of quality products but I hate gate keeper always asking for membership card. Prices are decent
We have been contacting Best Buy from earlier this afternoon trying to find a resolution to the damaged TV we bought last night but only got frustrated answered from their employees. We bought a Samsung 55" 4k TV from local Best Buy store (#1767) in Charlotte, NC last night at 8:49 PM. When we got home and took the TV out of its box, we found a cracked screen, it is at the bottom of the screen and at first we thought it is the plastic wrap but then I realized there is no plastic wrap on top of the screen, so obviously it is a crack. I brought the TV back right after I got off work today around 3 PM and wanted an exchange. But the store manager said they could not offer an exchange because it was inspected by their inspector before we left the store last night. BUT as we remembered, the inspector opened the TV box but did not even take the wrapping paper off to inspect the TV, it was nearly close time last night, it took him less than 10 seconds to look at the TV, besides, we were not asked to inspect the TV ourselves. The crack is at the bottom of the screen, the inspector did not see it and let us take it home. When I took the TV back this afternoon, the internal crack already spreads to the top. The store manager said they could only offer a $599 credit back to us and we have to pay over $300 for the damage. We trusted the inspector and the store so we thought it is a good TV, even after we found the cracked screen last night, we did not take pictures as evidence because we trusted the store would take it back. We did not expect the store staff would question us, use our trustfulness against us and let us take the responsibility for their fault.
I ordered tires from this location 9/26. They told me they would call me in about 3-4 days. 1 week later I call in and they say they are having a system issue and all phones are ringing to the bakery and that they can't transfer me to the tire department. I call back the next day, yes my tires are in. They don't do appointments so just show up. I go in and it is a guy who says he usually works in the back not the front desk so he tries to pull up my order 10 minutes go by and he goes and asks someone else then comes back quickly and says oh yeah the order has been paid for so that's why it didn't come up in the system. I told him twice it was paid for and asked what is taking so long I just want the tires put on. 20 minutes go by and he says oh....yeah I just had to print out the thing at the beginning that printed 20 minutes ago. Sign here. It will be 45 mins to get the tires put on. (I only had an hour lunch break and was supposed to take 35 mins so by now I am over the 1 hour mark so had to come back). Next day (today) I come back and their computer system is shut down. I said the computer has nothing to do with putting the tires on my car. "Well.....we can't do it today because I have to show in the system that you came and got them and that we put them on or that you didn't already come before." My tires are sitting in the back just go put them on and write my info down and update the system when it comes back up.....nope sorry can't do that.....awesome customer service people! Just trying to get tires put on!!! never again!
The customer service was horrible this is my first ever experience with an Apple product.....definitely my last...wouldn't replace or fix my phone.....but was happy to give me a 200.00 upgrade!!! Never again!!
You gotta go here to get a loan. Nicest people. Got my rent/car payment in 5 mins. Saved the day. No hassle and smilin' faces.
This is the way all pawn shops should be. This place is nicer than even the pictures show. And, the prices are lower than flea market. ANd, they offer a warranty. Nice.
Customer service is amazing the staff is very helpful was very please
Great place to shop. Ask for Cooper. He is great