My adult son has limited mobility. He requires an aid daily to help him with personal hygiene, bathing, dressing, using the toilet. His aid left him without assistance for four or more days over the Christmas holiday. There was no one sent to fill in for her. By the time I was able to get to him, he had been several days without using the toilet, and was filthy! She did the same for the NewYear holiday not showing up for several days and again for the MLK holiday. And never once did the agency send anyone to fill in for her. We found another agency to take over his care and gave We Care Home Care a two week notice. The aid failed to return after receiving notice which again left my son in a bind.If you love the one you are seeking care for, look elsewhere!
I have worked for S&H Homecare Services for several years now. Staff always professional and knowledgeable.
They lie to you from day one about the payment options. They lie to you about what your insurance will cover and then lie about submitting a claim to your insurance in order for them to continue billing you to get more money. They get your card and continue taking money out even after you have completely paid in full. Then they refuse to refund you. They are nothing but scammers.
Paris didn't know me from a can of paint and as soon as I walked in the door she asked if I spoke Spanish she didn't even ask my name as soon as I said yes she rushed to the phone and called a woman that only spoke Spanish that was preciously calling for a cna . I told Paris I am not a cna or hha I only could do companionship until I can find another job that's actually in my feild (painting) I just moved to Charlotte so that's why I applied for s&h . Anyway Paris rushed me off to meet this lady with out asking my name or asking anything about me . Like I could of been a psycho and she wouldn't know anything. When I told her I wasn't a cna she said oh honey she won't know and rushed me out the door . After meeting with the elderly woman I quickly realized she needed an actual cna considering she needed medications given to her and baths and wound Care. I told Paris and she got upset . Never the less she hired me to care for a woman needing just a few things that I was actually able to care for . I worked for 2 months found a better job told Paris then quit . I never got my last check till this day . When I called and asked Paris she said she never did a back round check so I wasn't really hired. I said you paid me and took taxes from me . She said oh well not my problem and hung up . I still have the entire convo and plan on taking it to court since she thinks it's ok to swindle people and leave people in anyone's care with out any background check . She cares about no one but herself and making money for her self . That place needs to be shut down asap . Your loved ones are not safe . And if you plan on working there you will be screwed!
This medical company is the more subpar healthcare estiablment. My claim was even escalated to there supervisor. After 3 weeks of attempting to get them to process my claim still wasnt successful. This company tried to blame my insurances. However after an three way conversation everything came to light quickly.. This untrustworthy establishment will pass the buck in a heart.. to attempt to have you do there job for them..
I am a CAP DA client and I have only had them for just over 2 weekends and they have already had 5 no call no shows with me. I am a C-4 quadriplegic really in need of their assistance. Their CNA's do not have listening skills at all. Mrs. Paris did come out after one of their CNA's that they sent out couldn't assist me then shorty after she got me somewhat set back up she left me with no way to call for help for well over 45 mins.
I took my Mother to this office because of problems she was having with her CPAP. The person who spoke with us was very unhelpful, uncaring and overall a poor representation of customer service. I really don't want to ever have to work with this individual again. I know there must be other placed in Charlotte that provide this equipment and I plan to search them out. I would not recommend this office to anyone.
Some students have had good experiences here I see from reading other reviews. I did not have that experience and in fact had the complete opposite. I would not refer anyone here.
Bad equipment and the office staff is awful! They have move their offices three times and their vans are dirty and lifts don't work right.
Absolutely love CC! The staff is very kind, caring & prompt. We relied on their services after my grandfather became ill. As stubborn as he is, he felt right at home with them & was always smiling! We feel blessed to have found Caregivers!