After doing business w/Steve & Company for several years, I can't see how one could possibly have bad service from these people. If anything, it's the other way around! How they put up w/me is beyond me but through thick and thin, they've come through! Very keen technicians and will work with you over the phone as well. Where else can you get that kind of service? I can see how they've been in business for 40 years. If someone is rude to you over there, you probably had it coming! Thank you Ditch Witch for 15 great years!