I spent 5+ hours with Terry and I failed the test. I was not confident at all. I then went to another school in Albemarle Rd and realized Terry had not taught me several aspects of the test. She came late the first day and was on the phone most of the time. Such a waste of my money. I finally made it after just a few hours with the other school who had a good instructor, Sammy.
Serving the Charlotte Area.
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I called Terry for a lesson for our Spanish speaking au pair; I explained her limited English and was reassured that it wouldn't be an issue. Terry never showed up nor called on our first lesson - when I called, I was told she had forgotten to call and cancel due to weather. Understandable. I had to contact Terry multiple times in order to reschedule as I never received a return call from her. Today, Monica had her first lesson - upon returning, Monica was visibly upset, so I texted Terry to make sure the lesson went well. I was given some driving pointers for Monica as well as an explanation of the miscommunication and an apology. I understand that poor communication can be frustrating, but I can only imagine how poorly Monica was treated for her to return in tears. I have driven with Monica multiple times, and she has lived with our family for 5 months - I have never seen her cry until now. I, do however, commend Terry for apologizing and feel she handled the mishap professionally.
Terry is great instructor I had one bad experience that left me to never driving again with another school. Terry is smooth and keeps nice level tone of voice
This was the best new experience of my life, I am 19 years old and had never been behind the wheel of a car until I started my lessons with David. He is very patient and makes learning to drive easy and fun. I did not think I was going to be ready to pass the driving test the first time, but I did and I am very grateful.