They are excellent. Super rates and even gave me a lower interest rate when rates dropped before closing. They even paid for all of the closing costs.
Worse bank in all the Carolinas, from manager to customer service, just terrible, they will change your personal bank information when they pleased without your authorization!
This location is no longer here in charlotte at Fairview Rd. Please eliminate. People come to this building all the time and get very frustrated
Use a direct lender like QuickenLoans. This company is nothing more than a "middle man" that slow rolls the process. The loan officer that I dealt with didn't know basic VA regulations, but instead, lied so that I would continue moving forward with the loan. I'm out over $1k.
If I could rank less than 1 star. I certainly would. I found a house I was possibly interested in and submitted a inquiry. Fast forward to me speaking with Donald at 704.376.8438. He started asking me a few questions size of household (2including myself. The other being a child 6yrs). Then he asked what size house I wanted. I stated a 3bedroom.Donald proceeds to tell me I can't rent a 2bdroom house bc there's only 2 people in my household. I was puzzled NEVER heard that before. He stated he no longer has any 2bdrooms. The call ended there. Well bc it confused me so much I called back and spoke with the receptionist. I asked about the qualifications not letting her know my conversation with Donald. She went over the standard then switched to SECTION 8 qualifications/ limitations. Ah ha!!! That's when a light went off. I was stereotyped by Donald. I am not not have I ever been on section 8. My name is Heather but I must have had to much based in my voice. (Not) I will never recommend ANYONE to rent or buy from this company!!! That's whats wrong with the world now stereotypes. Please run run run far far far away from this racist stereotyping company.
This is the worst bank I have ever been in. The teller Jallisa Ford was very unprofessional and basically refused to do her job so I told that we would take our business elsewhere she refused to give me my check back and I spitefully said well then ill just keep this then and I had to go have another check reissued which was completely ridiculous. Then when I tried to call back and speak with the manager he was always busy and I was never able to speak with him and my problem went unresolved. I will never use this bank again and I will never recommend wells fargo to anyone.
She is the best and the only reason I still go to this location. If your in a down mood, go and see Ms. Linda, she will surely brighten your day. Everybody loves her and she's one of our favorite customers at Foodlion. We all love you and please do not leave this location.
DO NOT USE this bank. I provided them with every requested document within an hour and two days prior to closing they decided they needed 30 more pages of documents and of course this close to closing you have likely packed up your documentation preparing for the move. Then on the morning of your twelve noon closing appointment they call you and say they want a field appraisal of the house you are buying, mind you they already had THEIR appraisal done weeks prior. Now my husband and I along with our four children are homeless until they get their $h1t together. I cannot warn you enough. I would have preferred to give them ZERO stars.
Signed with them over 1 month before close. All they cared about was securing $500 for appraisal. After I paid that they would never return my calls. Every time they needed info I sent immediately. Later lied about filing documents timely and cost me the home due to their clerical errors. These people stole my money for the appraisal in my opinion as other reputable companies would not use their company's appraisal. You absolutely need to avoid this company in my opinion. There are so many mortgage companies in Charlotte nc and you would be foolish to use this one as their customer service is as poor as it gets, if you don't believe me try to call them anytime of the day. They never answer and absolutely would not be available one minute after 5:00. Other companies want your business and will call or meet you on weekends or give you their personal cell numbers. These people act like they are doing you a favor. Btw my credit was almost perfect.
This office needs to have there receptionist remian at her desk and pick up the phone.