My daughter went in to get her phone, that was eight days old, replaced because it was not working. Was given terrible customer service and told to go to the Apple Store. Guy working there simply didn’t want to deal with her.
Spammer phone company. Auto dialer claiming to be with Google listing. Constant calls to my business with an autodialer.
I was very disappointed of the costumer services this location offer, a group of unprofessional personal running this store with no clue or skills of costumer services or basic skills of selling.
Absolutely go elsewhere. dishonest and absolutely uninformative retailer for at&t
My wife and I drove an hour to this device support center because her Samsung Galaxy Note 4 was operating very slowly. The most experienced staff at our local AT&T store told us that this phone clearly was not working properly and would have to be warrantied. Deadra, who works at the Providence Rd. Device Support Center, was not helpful at all and seemed to enjoy making us upset. She knew next to nothing about smartphones. Deadra spoke to us in a sarcastic and condescending way throughout our visit. When we asked for a manager, Deadra told us that she was the manager for that day. We were appalled at Deadra's poor attitude and terrible customer service. I would rate this business as zero stars if possible. We wasted the better part of a day getting nowhere with the new phone AT&T had sold us and having the worst customer experience of our lives.
Bought the latest Samsung phone. A Karrina chick informed me that you can't use any other chargers with the phone except a Samsung phone. She then KNOWINGLY sold me a charger that was a Samsung Cord but an Apple iPhone head. This is a big NO. This can cause damage to any phone. It has to be both a Samsung cord and head. Im not familiar with how Apple phone chargers look, so I did not know until a few co-workers told me by how it looked and how slow it was charging. I called Samsung's 1800# & asked them, and they confirmed that it is in fact the incorrect charger and it can definitely ruin a phone. I explained this to Elite, yet all they cared about was the money. She wouldn't even admit to her mistake, nor would she even apologize for selling me the wrong charger for my phone. Extremely cold hearted and ruthless. Wouldn't give me a refund because it was past the 7day policy, EVEN THOUGH it was her fault and she told me the wrong information JUST to get a $15 sale! I told her what steps I was going to take, but no f*&^ were given. Apparently they don't care about the business reputation AT ALL. As long as they take advantage of you and try to pull one over on you, they will. They think they can get away with bad customer service because they're privately owned, so they will try to pull a fast one on you.Be careful going to Elite. They don't value customers, your opinions, your feelings, your customer service. All they care about is the money and could care less about their customers. As paying customers, we deserve better. We deserve to be treated with respect. We deserve to give a business our money that wants our business.