My husband and I have been taking out Maltese to Waggin' Tails since he was a puppy (two years). He loves the people there. We have NEVER had any problems. The guys are great! They will come out and talk to you before and after the 'spa" session. Our little guy always looks so good afterward too.
I left my yorkie there for 9 days while we were on vacation. I had an appt at another facility, but the owner called me and said someone had brought in a sick dog. That they were going to have to close for 2 weeks and clean the facility. I took my dogs food, and treats. I agreed I wanted her to be able to go into the play area and have nature walks as well. Her treats were for her to have when she used the bathroom. I also asked for her to be bathed when I picked her up. Now the problem begins. Her treats were never open, she wasn't clean or sure didn't smell like it. I paid for all the extras that I had asked for. My dog has coughed since she came home. I called my vet but he wouldn't be back til tomorrow. She will have to have antibioctics for her cough most likely. I question now whether she qas ever taken outside. I will never use them again to lodge anything.
Poor customer service. Slow service. Does not keep appointments. Do NOT recommend. Will not use groomer again.
This listing says this business is closed. It is Open from May- September. Pets are professionally monitored since the owner lives on the property.