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General Info
We put your pet's wellbeing first. We have been a family run business for more than 40 years, and we understand what it takes to ensure your small and large animals get the proper care they need - quickly and efficiently. Our friendly staff and doctors are genuinely invested in creating a care plan that will deliver your animal to health and diminish any worries for you along the way.Getting your pet proper care begins before you walk in our door. That's why we've established services that make it easy for you to schedule appointments online, receive reminders to keep up to date on routine appointments through email and text and more.Once you arrive at the practice, you'll be greeted by a reception staff that has more than 30 years combined experience working with us. They will set you up with one of our many veterinarians and veterinarian technicians. With such a wealth of expertise on our team, we have answers for all of your concerns.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
debit, discover, master card, cash, check
Neighborhood
West Side
Categories
Other Information

Parking: Lot

Reviews

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Tandi S.

10/22/2021

Overall

I was a with valley west since 2000. They were always kind and willing to work with me on payments because I was on a very limited income. My cat developed diabetes and the insulin and syringes were extremely expensive. I fell on hard times and had to move two hours away. I tried working out ways to pay for the needed medication for my baby but they flat out refused to give me his insulin. They say they love your pet as their own. Lies! This vet office is all about the money. When I fell behind on my payments they literally put out a warrant for my arrest because they were holding a personal check that I didn't have funds to cover. I again tried to work out payments but NO! They would rather make an example out of you and let your baby suffer and die without his meds.

RM
Regenia M.

10/07/2017

Overall
Expertise
Professionalism

Dr. Metz is the best! Always so caring and kind to my dogs and very knowledgeable about their health issues, and she takes my questions and concerns seriously.

skeebob

09/26/2008

Overall
Valley Experiences

I have used Valley West Hospital for 7 years now. We started with 2 indoor rabbits. They worked with us and we were blessed with 10 healthy years from both rabbits. We recently had to put our cat, 5 yrs old, to sleep due to congestive heart failure. This was so unexpected and Dr. Issac (young one) and and his staff were extremely patient and caring through the whole process. Even with the subject of cost, they were wiling to ease us through tough decisions. In the end, she went peacefully and is in a better place.



I like that no appointment is needed. Life is so busy and their hours are so helpful in getting our animlas the treatment they need while working within our hectic life. The staff is kind hearted and works with the parent of the animals. I want to thank all of them for years of great service.



We are still blessed with our dog Henry and will continue to use the services of Valley West in the furute. If you live in the CHarleston area, I would check them out. They have our animals' best interest at heart.

Details

Phone: (304) 343-6783

Address: 201 Virginia St W, Charleston, WV 25302

Website: https://www.valleywestvets.com

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