J P Auto Repair
516 Russell St, Charleston, WV 25302
Jp Auto Repair Inc
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I always thought that John's reputation was on the upandup and always thought very highly of him. Now I find that his charges are very high and he does not honor his work. I recommendation to a friend for John to do some work on a very expensive auto and now my friend is having more problems than when he first went into John's shop. At this time I will make no further recommendations for JP Auto Repair.
Dear Customer, First of all thank you for your referral. I am JP's business partner and want nothing more than to resolve any issues your referral had with the service they received. Please feel free to contact me at our email address and I would be glad to look into the issue for you. Our business does have a very good reputation in the community and beyond. I being a somewhat "silent" partner - I am not made aware of all issues that occur on a routine basis but do all I can to resolve them. Addressing your comments, part of my job is to do price and quality of service comparisons between our business and others; and I continue to find that we are among the least expensive overall in the area. One example is we perform FREE diagnostics - which typically costs between $50 - $100 anywhere else. I also have not known John to correct an issue that we were responsible for, at no cost to the customer. However, if there was a pre-existing issue that was caused by service previously performed - that is something we often do not address due to liability etc. I realize that this event you are referring to was quite a while ago but I have not been notified about testimonials added to this YP website. We apologize for any inconvenience your referral had but again, a more descriptive explanation would be appreciated.