Good Shepherd Veterinary Hospital
3703 Maccorkle Ave. SE, Charleston, WV 25304
Phone: (304) 925-0497
Fax Number: (304) 925-0497
Specialties: Heart, Felines, Avian, Dermatology, Internal Medicine, Doggies, Kittens, Dentistry, Ophthalmology, Canines, Cardiology, Skin Care, Exotics, Puppies, Cats, Dogs, Birds
We've trusted Good Shepherd Veterinary Hospital and taken our animals there for years. We've spent thousands of dollars there. Only recently did we change to a smaller vet because we could no longer afford their outrageous prices.
We just took a dog that we took in from a bad situation to get neutered, and they called and told us that they could not proceed with the neuter without performing an EKG, at a minimum, which cost $300. We went to pick him up this evening and asked to speak to the vet about the condition to understand what was going on, what treatment options we had, and we could do to improve it. The new young male veterinarian refused to speak with us about the condition whatsoever saying we had to have this test done before they would even speak to us.
At this point, I was in disbelief at this obvious deflection, so we asked to pay and leave. It was then that we were told it would be $118. Keep in mind that the only service we requested that was actually performed was that we were given a dewormer. The blood work was not requested or authorized. Though I understand why it was done, we should have been informed that a $95 procedure was going to be performed on our pet. Even though it was unexpected, I still would have been ok with paying for it if someone would have just discussed the results with me instead of brushing me off unless I paid for more tests. We didn't want something for free, we wanted someone to inform us about what was going on with our new pet, and set up a schedule for rechecks, etc. since the issue could very well improve.
The customer service has degraded at this establishment, meanwhile the prices have gone through the roof. I would give the Good Shepherd from 2-3 years ago a 5 star review. This is in no way the same establishment it used to be. Now they're money-hungry and provide poor customer service. We will not be back.
My six pets have been patients at Good Shepherd for over 10 years and they have always received excellent care from all of the staff. Dr. Sarah and her staff are willing to anything to care for and accommodate me and my pets. I wouldn't dream of going anywhere else.
Those that say that Good Shepherd is all about money and doesn't care about the animals are dead wrong. They care deeply about animals and want what is best for your pet. I have been going to them for 10 years and could not ask for better service and care for my animals. The compassion I have been shown by the doctors and staff makes me want to cry at times.
I have an older dog- diabetic, arthritic and had major surgery for a compound fracture of the back leg- a couple of years ago(surgery was performed at Cross Lanes Vet- and they are a 5-star performer as well) but GS has provided all of the after care and chronic care for this dog and my other animals. They have been WONDERFUL. The care, education, alternative suggestions for care have been provided by a knowledgeable, caring staff. I would be remiss to not also applaud the front desk help- super compassionate folks.
Better watch these people. Every time I took my animals I would always ask.
They said it was somewhere around 13.00 to trim my birds nails. It turned in to over 70.00. They done me the same way with my dog. It's happened every time I've been there. Today is the last time. Nothing but a bunch of liars
Overpriced, rude, and they lie about what they do. I've been charged for things multiple times and know they aren't reperforming these things on my animals. Dropped my cat off to be seen and came back later, told me my cat wasn't sick while it was coughing and wheezing in front of me. I wish there was a 0 stars option. No service, no help.
This was the BEST pricing for my reptile (iguana) to be seen!! They worked us in 5 minutes before they took their last "patient" (not recommended, please try to arrive to ANY vet earlier than this), but under circumstances we needed at vet at this time. The doctor took great care of my iguana, explained all procedures, and assured us all will be well. I will definitely bring my reptiles to this place for now on!!!