Good Shepherd Veterinary Hospital
3703 Maccorkle Ave SE, Charleston, WV 25304
Phone: (304) 925-0497
Fax Number: (304) 925-0497
Specialties: Heart, Felines, Avian, Dermatology, Internal Medicine, Doggies, Kittens, Dentistry, Ophthalmology, Canines, Cardiology, Skin Care, Exotics, Puppies, Cats, Dogs, Birds
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My national winning show dogs have been patients of Good Shepherd Veterinary Hospital since the beginning of this vet practice. I have had nothing but excellent care from all the professional staff. Please do not let one unfortune accident taint your opinion of this wonderful caring group of professionals. They have always gone above and beyond to take care of their patients. I can state multiple times when I have needed them when the clinic has been closed for emergency situations and they have been there for me!!! When I retire from my present health care position I will be asking to work there!!
Sarah Stephenson, owner of Good Shepherd Veterinary Hospital is one of the best vets in the valley. I have used her services for 30 years and still do. She loves animals and even has rescues at her home being taken care of. I highly recommend her and her staff.
I understand some of these reviews are from people who have never actually been to the vet but are spouting off hatred based upon one very unfortunate situation. Please do not let the hatred ruin the reputation of a truly awesome group of people who work hard day in and day out to provide the best care for your animals.
We've trusted Good Shepherd Veterinary Hospital and taken our animals there for years. We've spent thousands of dollars there. Only recently did we change to a smaller vet because we could no longer afford their outrageous prices.
We just took a dog that we took in from a bad situation to get neutered, and they called and told us that they could not proceed with the neuter without performing an EKG, at a minimum, which cost $300. We went to pick him up this evening and asked to speak to the vet about the condition to understand what was going on, what treatment options we had, and we could do to improve it. The new young male veterinarian refused to speak with us about the condition whatsoever saying we had to have this test done before they would even speak to us.
At this point, I was in disbelief at this obvious deflection, so we asked to pay and leave. It was then that we were told it would be $118. Keep in mind that the only service we requested that was actually performed was that we were given a dewormer. The blood work was not requested or authorized. Though I understand why it was done, we should have been informed that a $95 procedure was going to be performed on our pet. Even though it was unexpected, I still would have been ok with paying for it if someone would have just discussed the results with me instead of brushing me off unless I paid for more tests. We didn't want something for free, we wanted someone to inform us about what was going on with our new pet, and set up a schedule for rechecks, etc. since the issue could very well improve.
The customer service has degraded at this establishment, meanwhile the prices have gone through the roof. I would give the Good Shepherd from 2-3 years ago a 5 star review. This is in no way the same establishment it used to be. Now they're money-hungry and provide poor customer service. We will not be back.
My six pets have been patients at Good Shepherd for over 10 years and they have always received excellent care from all of the staff. Dr. Sarah and her staff are willing to anything to care for and accommodate me and my pets. I wouldn't dream of going anywhere else.
Those that say that Good Shepherd is all about money and doesn't care about the animals are dead wrong. They care deeply about animals and want what is best for your pet. I have been going to them for 10 years and could not ask for better service and care for my animals. The compassion I have been shown by the doctors and staff makes me want to cry at times.
I have an older dog- diabetic, arthritic and had major surgery for a compound fracture of the back leg- a couple of years ago(surgery was performed at Cross Lanes Vet- and they are a 5-star performer as well) but GS has provided all of the after care and chronic care for this dog and my other animals. They have been WONDERFUL. The care, education, alternative suggestions for care have been provided by a knowledgeable, caring staff. I would be remiss to not also applaud the front desk help- super compassionate folks.