840 Oakwood Rd, Charleston, WV 25314
Wheelchair Accessible: Yes
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It's always comforting to know that if I find an injured bird, turtle or any wildlife that Animal Care Associates is there to try to save them. I don't know what I'd do without them when I'm in a crisis. They're so nice and reassuring, wish I could give them SIX stars!
Absolutely horrible care. They did not know what was wrong with my cat. They conducted many labs and blood work. $500 later they told me my cat could have anything from a broken toe to AIDS. They told me I had to buy all these meds and special food. They gave her several doses of meds before we took her home. My cat died that night. I was absolutely devastated. I called first thing the next morning and asked if I could return the unopened food cans. (I understand meds are not returnable for safety reasons). I explained the situation and the manager said no. So I was out over $500 and my poor kitty passed away. Do not take your pets here. Worst vet I have ever encountered from both a care and customer relation stand point.
My mother and I have taken everything from parakeets to cats to dogs to Animal Care. Good care of the animals. However, if you pay by cash, always get a receipt so your payment goes to your account. Today, I almost lost $39 due to improper posting. And no apology from staff. However, I would continue to trust my animals to their care, just not cash.