I've taken my old car over to them three times. The first time, they fixed my clutch, the second time, they repaired my engine and this time, it was a power steering leak. I took the car to Pep Boys originally, because Holt isn't open on the weekends, and I thought the leak was worse than it was. After getting the price for the hose ($33.00), Pep Boys wanted to charge me $116.00/hr for labor. I got the part from them, and took the car over to Holt and prepaid for the services, in case I needed to pick the car up after they were closed. After getting the car on the lift, I was informed that there were actually leaks in TWO hoses (glad I paid $40.00 at Pep Boys for them to diagnose the problem incorrectly), and that the part I ordered was incorrect (this was after I called and double checked, because after looking into the part I found out there were two hoses and needed to make sure that was the proper one) and they would need to repair both. I explained that I needed my car ASAP, so if the parts needed to be ordered, I'd pick it up and they could do the repair after the parts came in. They assured me that I could pick the car up the next day and talked to them at noon the next day to get a status. They were working on it, and it was ready to go by 3:00. When I arrived, I COMPLETELY expected to pay more, since they fixed two hoses instead of one and had to get different parts; he didn't charge me a penny more than I had already paid and handed me my keys. To quote my father, who was helping me along the way (who is also a mechanic, but in a different state), "you've got a good mechanic". I couldn't agree more.