Maaco Collision Repair & Auto PaintingAdd to Favorites
1974 Sam Rittenberg Blvd, Charleston, SC 29407
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Please contact the business for updated hours/services due to the COVID-19 advisory.
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|Mon - Fri:|
|Sat - Sun||Closed|
Specialties: Auto Accident Repair, Commercial Vehicles, Fleets, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Paint Touch Ups, Auto Body Repair, Auto Body Collision Repair
I really wasnt going to post, but they've given me NO OTHER option!! If you're car needs any repair:: Do not...I REPEAT...Do not go to MAACO on Sam Rittenburg West Ashley, SC!! I continued to call them this morning, since I was supposed to have my car back YESTERDAY!! With NO ANSWER again, I became rather anxious and REALLY FREAKING upset!! I had Brent and Dana drive me there this morning to see if they were open and just not taking my call!! To my surprise, MY CAR was nowhere in sight...not behind the fenced in gate, or parked out front!! there weren't ANY cars there?? Please keep in mind that I WAS TOLD my car would be ready FRIDAY!! They would call me when it was done!! So, we proceeded to the door and their was a sign that said they were closed due to HURRICAN IRMA and hoped to open on Monday!! Well, I'm really happy for them that they were able to contemplate EVACUATION!! What business do they have to decide for me whether I should EVACUATE OR NOT??!! I had reservations made in Knoxville, TN for tomorrow!! I have a husband who needs medical attention and needed to get to dialysis this morning and home!! And I'd LOVE TO KNOW where my CAR is!! They had NO RIGHT to remove it from that property without my consent!! What they didn't know was I wrote the mileage down when I left the car there and I took 12 pictures of my damage!! (Learned that from my father) I am also posting this on their Website and I am reporting them to The Better Business Bureau,, Consumer Affairs, and CHANNEL 5 NEWS!! HOW DARE THEY??
Oh and BTW Firestone, RIGHT NEXT DOOR was open!!
I would recommend this shop all day long!!! I had repairs done to my 2010 Mercedes SLK 350 Conv. after an accident that i had. I started to take it to the dealer but a friend recommended MAACO so i did and i"m so happy i listened to him because i would have been paying 3 times what i payed at MAACO. My convertible looks great. Thanks guys!! Fantastic job!!
DO NOT WASTE YOUR TIME AND MONEY
The car: I had to get them to repaint my bumper 3 different times before it came out decent. The first time there was paint on my lights from where you could easily see it was not taped up properly and looked crusty around the edges. The second time they did well around the lights but on the lettering that says 'mustang' on the back there were bubbles and under that it looked crusty. On the second time, they tried to tell me the bubbles were previously there as well as the bad paint job underneath. However, at the scene of my accident I took up close photos of my bumper and you can clearly see that was not the case. They claimed the bubbles were from decals that were put there and painted over before I got my car, even though they refused to buff the decals off they managed to not get bubbles in my lettering the third time. This gives me reason to believe that it was from a rushed job since they weren't getting paid for it the second time around.
Customer Service: When my car was not right the manager got an attitude with me and told me he wasn't going to give me a rental car because I am under 25. I let the owner know and he was accommodating and wanted to make it right. Later that day they called me letting me know they got done with the second paint job. I went in and the owner had left. I pointed out what was wrong to the manager and again he got an attitude with me. In their lobby he proceeded to yell at me in front of the one customer that was in the lobby. Later that day a front desk person called me to let me know that even after the manager yelled at me and said he would buff the decals off free of charge that they were no longer covering that, then she proceeded to hang up on me. When I talked to the owner to get my car fixed for the 3rd time he was extremely rude and tried to tell me that the damage was previously there. I let him know that I have up close photos of my bumper and I can prove it was not there. He told me he 'didn't care what I had'. The work that was done on my car showed it, as well as his employees attitudes.
I would have rather spent $100 more somewhere else to receive better costumer service and have my car done right the first time.
I believe the economy is not in a place where you can afford to have poor quality work with a combination of a poor customer service. I know this review is lengthy but I would never give someone such a poor rating without a worthy explanation.