Extremely disappointing experience. My car was skipping and would not take the gas. My husband and I took it to what we thought was the same place we had always taken our vehicles for repairs. Turns out South Coast recently purchased the business. We left our car with James Louis Brown on Dec. 15, 2016 and just received it back this afternoon, Dec. 27, 2016. On Thurs. the 22nd. after paying for a new alternator, and being told they found a few vacuum hoses loose ($324) we were told the car was fixed and safe for me to drive on a 3.5 hr. trip to Charlotte. However it was still skipping both on starting and while driving. Took it back the next morning. Today the cost was another $486. Louis and his men were always very polite. That's all I can say positive. It's a real shame we no longer feel we have someone close by we can trust to take our vehicles to for repairs. SO SAD!!
Fast, dependable service. My vehicle runs great. Would definitely recommend anyone with repair issues to check out Holt Transmission, you won't be disappointed.
I've taken my old car over to them three times. The first time, they fixed my clutch, the second time, they repaired my engine and this time, it was a power steering leak. I took the car to Pep Boys originally, because Holt isn't open on the weekends, and I thought the leak was worse than it was. After getting the price for the hose ($33.00), Pep Boys wanted to charge me $116.00/hr for labor. I got the part from them, and took the car over to Holt and prepaid for the services, in case I needed to pick the car up after they were closed. After getting the car on the lift, I was informed that there were actually leaks in TWO hoses (glad I paid $40.00 at Pep Boys for them to diagnose the problem incorrectly), and that the part I ordered was incorrect (this was after I called and double checked, because after looking into the part I found out there were two hoses and needed to make sure that was the proper one) and they would need to repair both. I explained that I needed my car ASAP, so if the parts needed to be ordered, I'd pick it up and they could do the repair after the parts came in. They assured me that I could pick the car up the next day and talked to them at noon the next day to get a status. They were working on it, and it was ready to go by 3:00. When I arrived, I COMPLETELY expected to pay more, since they fixed two hoses instead of one and had to get different parts; he didn't charge me a penny more than I had already paid and handed me my keys. To quote my father, who was helping me along the way (who is also a mechanic, but in a different state), "you've got a good mechanic". I couldn't agree more.
Louis and his team come highly recommended and I follow that. I had a bad water pump in my VW Passat and they helped me get back to business when I truly needed it. The work was done quickly but also efficiently. I am very pleased with their work. I hope my review helps others to find about their excellent shop!
Having lived in many places and experienced many types of auto repair shops, We're blessed to have stumbled upon SouthCoast. We are senior citizens living on a fixed income and he always charges us a fair price and does a good job. Thank you again James and crew!
Wow so happy with these guys! They could've told me anything but it turned out my gas cap wasn't securely fitting- what a cheap fix! An honest mechanic, how refreshing!