Gina is friendly but stern and just what I needed to achieve my weight loss goal. I didn't think I could do some of the crazy things she asked of me but she pushed and motivated me and the results are amazing! I haven't been a single digit jean size in years! And I did my first pushup with her strength training routine. I can keep up with my kids now. I would recommend her services for any kind of fitness goals.-Arianna
Keep Calm, Go to Pivotal Fitness. enough said! Great, great Gym and fitness club. Need I say more? Perfect end to my work day. :)
"That was soooooooooooo much fun!! You are such a good instructor!! We really had a good time!. The VIP dance lounge is so nice, it is so beautiful! Thank you so much"Sarah, organizer of bachelorette party
Wonderful and helpful staff, lots of equipment, lots of classes. Like coming here, it's a lot of fun. Always meeting new people.
Most amazing studio in the entire world! The instructors are amazing, the sound system and lights make you feel like a million bucks, the studio is beautiful, and most importantly it's the best workout you'll ever have! Complete full-body workout that'll have you sweating your booty off and getting in the best shape of your life in just 45 minutes. :)
Extremely disappointed in the (lack of) management at Pivotal. I did a 7-day "free" trial, but chose to cancel and join another gym. For two months after, I was charged as a member, even though I had cancelled after my trial. I called over 10 times to get a refund and to have the manager call me back or answer me about these charges. Not once did I get the chance to speak to him over the phone. I was assured it was taken care of, but it took a very angry in-person visit by me to FINALLY have my membership cancelled. I am very disappointed in the lack of customer service that I received. I was technically a paying customer during that time, and to not have the manager return any of my phone calls, was rude and shocking. Is that not a manager's job? He did not seem genuinely concerned or apologetic when I finally confronted him in person, just claimed he was "too busy". I would not recommend this gym to anyone.
Got Muscle has amazing customer service and they guarantee results
I run a gym across town in another city. Great group of guys and great place to train for serious strength training and athletes! Super clean as well.
Great gym! I drop my son off in the Kids area while I workout and tan. Everyone is friendly and trainers are great! I recommend getting the Gold membership
Don't join Pivotal! Terrible customer service! When I was signing up to join, my main concern was being able to cancel whenever I wanted if it wasn't working out for me. The sales associate ASSURED me I could do so ANYTIME! When he talked about me paying for the whole year in full as opposed to monthly, again, he said I would be reimbursed for the months I hadn't used if I cancelled. Well, guess what?! I tried to cancel today, but since I paid in full as opposed to monthly, I can't cancel unless I die or move far away. THEY OUTRIGHT LIED TO ME AND LED ME TO BELIEVE THE THINGS I WANTED TO BELIEVE JUST TO GET MY BUSINESS! Then when I spoke with the manager today (who, by the way, refused to adhere to his sales associate's promises), he said that sales associate was no longer with Pivotal (I joined 2 months ago). Imagine that??! He says what he has to say to get the sale because he knows he's leaving Pivotal soon, anyway! PLEASE MAKE THE LONGER DRIVE AND GO TO GOLD'S GYM ON JAMES ISLAND...EXCELLENT CUSTOMER SERVICE, FAR SUPERIOR EQUIPMENT AND CLASSES. IT'S WORTH THE EXTRA MILES.