My experience with Enterprise Rental Cars, at the Rick Hendrick Chevrolet location, in Charleston, SC, is not so good. Although the representatives at the front desk are friendly, they lack the manpower, protocol, and/or facilities to properly clean and service their vehicles. I used their services on five different occasions in 2016 and each time the vehicles were filthy and some were low on fluids. All were in need of vacuuming, interior dusting, interior window cleaning, and exterior cleaning. On one occasion, there were pine needles, rocks and leaves in a vehicle and in another, bricks and debris...Absolutely no reason for this to occur. Also, they have a bad policy of not ensuring the vehicles are full of gas, which is not only inconvenient, but makes it difficult sometimes to return the vehile with an 1/8 or 1/4 of a tank where it was when rented. You guys can do much better.
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My experience with enterprise was a good one...the staff was very nice and friendly. My sale person was very helpful in getting me into a vehicle. Will use them again .
I had a very easy time renting a car with Chris in West Ashley SC the car was clean and well maintained.
Wonderful group of people to work with....Ryan was great her had me out in 10 mins ..Online experience was great, was able to switch our the vehicles without an problem.
Enterprise is a great company to work with. they bend over backwards to strive complete customer satisfaction.
On my recent visit to Charleston, I was picked up at the residence I was visiting and taken to the local office to check out a car. It worked very well for me since my host was busy and unable to take me there. I arranged the return at the airport and was charged a surprisingly small fee for the different drop-off location. The only drawback was the airport area is under construction and the drop-off procedure required me to unload luggage in the parking lot, and without shuttle or luggage dolly, drag the heavy load across the lot and across the entire length of the airport to get to check-in. Someone not in good physical condition would find it very strenuous to perform this while help was so lacking.
This was my first time doing business with Enterprise. The employees were very friendly and helpful. The associate that helped also went above and beyond and gave me a discount through my insurance company.
I received friendly and expedient service. The vehicle I had as to me top of the line. Enterprise is the company I always choose.
Always a pleasure to rent from these guys. I wouldn't think twice about going to a different location or company!
Returned with full tank of gas to the point that the nozzle wouldn't allow any more to come out.they made me go back and put 1/2 a gallon back in it.i made the guy go w/ me to pump it himself after an argument b/c u could see the gas swishing around in he tank from the cap.slowly he filled another 1/2 gallon by not putting the nozzle in the tank.it went everywhere including on me and all over the ground.he was going to charge me $30 plus the extra gas and started a whole fiasco over this.i had my kids w/ me and took time off work.it took 2 hrs to return this truck and its 10 mins from my house.in attempt to be a nice guy I am putting this lightly but this turned into a fiasco.it took everything out of me to not beat this guy with my Master Lock.I will never go to this location ever again.set my whole day back over a 1/2 gallon of gas - that's not even $2.when we returned w/ a "full" tank he even went out and checked the tank again to make sure HE pumped enough before i could leave