Brought my doamondback trace in with a loose crankset and wheels in need of truing.Thought not to see it again for a week or so; but 20 minutes later I was out the door with it.Very reasonable price too.
Great looking store and great location. But they have very poor customer service in the repair shop. For repairs, I suggest looking elsewhere in town if you want prompt and friendly service and folks that don't consistently fail to deliver on their promises. I would not use them again.
RIP OFF = Fraudulent business practices. I spent $150 on useless accessories. The seat said on the package" 120 day guaranty that it is comfortable". The sales clerk said just bring it back if it doesn't work. I brought it back an hour later, got a hassle from the owner who finally agreed to give me STORE CREDIT and charge a 15% RESTOCKING FEE. The owner said it says right on the receipt NO CASH REFUNDS. Lets think aout that....they don't hand you the receipt until AFTER you pay - FRAUD. The owner said bring in the bike and we could try different seats. Wary, I asked details and it was a $40 fitting fee per seat even if no seat worked out. The mirror I was sold flopped around and you could see nothing behind you as it was never still, the second mirror fell off after two days (plastic parts). Coming from Oregon, I am having a hard time with bike shops selling crummy gear, providing lots of attitude and no service. I have to assume they can at least turn a wrench on a bike, but I will shop AMAZON from now on ship my bikes to Oregon where they have skills, offer service, and stand behind their products and work.
Poor quality accessories, high prices for the accesories, dismissive unhelpful staff, Warranty on bikes mean nothing as they will charge you to replace the defective parts they sold you on the bike in the first place. Spent over $500 for a cheap beach cruiser and it never made it 4 miles with accesories literaly falling off ( mirror - they installed). The mirror they sold and installed did not have the flexibility to even allow you to look behind you ( it ws made for a stright bar). I have cycled for decades. I am a two time Iraq vet (disabled) and no longer a cool slim young guy. If I really pressed, I could get a short dismissive answer. I eventually gave up on getting any information. Every time I asked a question, they tried to sell me something cheaper. I spent $2,000 in the last 6 months on bikes and intend to spend $2,000 to $4,000 on my next bike, next year. I have gone to other stores in the area and know what this town offfers: better service, higher quality at lower prices.