I was in Charleston for business and decided to stop by the Apple Store to try on the Apple Watch I had been thinking about purchasing for months. Tried on the 38mm, modern buckle in soft pink leather, size small. I Decided to go on and purchase it as well as a sport band for when I go to the gym. The rep told me they had it in stock and someone was pulling it and would bring it out. After waiting 10 minutes, another rep brought it out. The guy that had been helping me rung it up ran my card and asked if I would like to set it up in the store. He said it would only take a few minutes to get it set up. Needless to say, the watch came out of the box dead. So he handed me off to another rep and went to help other customers who had walked in. The new rep explained sometimes the watches come dead and it takes a while to get them charged enough to start up. After waiting another 20 minutes it still wasn't charged enough to set up and I needed to get on the road so she put it back in the box and in a bag and sent me on my way. Not once did either of the reps check to make sure the size was correct or ask to help me fit it to my wrist. I drove 3 hours home, I was only in town for a meeting and do not live close by, charged the watch then set it up. Once I had it set up I tried it on and it fell all the way to my elbow. Well I had tried it on in the store so I figured I just needed to tighten the band all the way since the one in the store fit. I set the band to the tightest it would go, put it back on and it still fell half way to my elbow. That didn't make sense so I figured there must be another way to make the band smaller. I took the watch back off, and was trying to figure out how else to make it smaller when I saw the L on the inside of the band. Then I checked the box and of course they had given me a large band for my tiny wrist when the rep clearly stated when I tried it on that I needed the smallest band they had. Not once did the rep check the box when he rang it up or go back over my purchase before I paid for it or even allow me to look at the box before he took my money. The rep that was supposed to help me set it up never asked to help me size it or verify that I had the correct watch. By the time I got home, and realized the rep sold me the wrong size watch, the store was closed. So I contacted Apple support. They told me since it was purchased at an Apple Store ( not a reseller but an actual Apple Store mind you) I would have to drive 6 hours, to the store and back, to exchange the watch. Since I now have to waste and entire day, waste a tank of gas, and put 400 miles on my car to fix their mistake, I will not be exchanging the watch, I will be returning it and will never buy another Apple product again. I personally spent over $800 in the store today, have an iPod, iPad mini, iPad Air, iPad Pro, as well as three iPhones that are used in my household. I have always loved Apple products and never had an issue with customer service or an apple product until tonight. If you purchase from this store make sure you get the product you are supposed to. They are just looking for and easy sale and do not care once you leave the store. Even Apple will not stand behind their retail stores and fix their mistakes. Please pass this along to all your friends who plan to make a purchase in a store so they are not left in the same position as me. I will NEVER purchase another Apple product again.
Businesses in Related Category to Consumer Electronics
From Business: With over 20 years of hands-on experience, Daniel Island Audio Video and Structured Wiring, LLC was built upon the practices of hard work, excellent customer serv…
Didn't find what you were looking for?
Please help others by helping us do better.
I have never been treated so horribly by an Apple employee in my life! I tried to call into the store and the manger proceeded to hang the phone up on me! If I wasn't stuck in this stupid contract with Verizon, I'd get rid of my phone just so I wouldn't have to speak with them ever again! Do not go here if you want to feel appreciated!