Omigod these guys are ROCKSTARS! My computer was fully infected to that point where they reached their 4-hour cap, and after the clock stopped, they didn't! Sheila actually continued on for another 2 hours (free for me & she was still getting paid) to backup all my data and reinstall Windows on my brand new laptop. Then she transferred all of the clean pictures, documents and music and video and made sure I could get into my email and printer etc. worked before leaving. I GIVE 1 MILLION STARS!!!
First-timer turned member! Speedy service, cleaned out all the infections on our office's computers and patiently let me sit beside her and ask her all kinds of security questions because I have no idea how complex this can get. they offer a great service where they remotely manage the security on any computer that has an internet connection, and when there is no internet, they will come out on-site an unlimited number of times as long as our contract is valid! thanks for your help, Rachel!