What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
1316 N Mildred StRanson, WV 25438
From Business: We’re the new General Motors. We are a company of diverse brands, selling over 7.5 million vehicles in over 120 countries worldwide. We’re well positioned to take…
We recently took my granddaughters white Toyota (2011 Corolla with much of the white paint flaking off - apparently a not uncommon problem with this…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
It's not easy as a woman to find a car service place that I don't feel like I am being taken advantage of and/or that I feel like the employees are condescending. Almost 3 years ago after yet another bad experience at a car place close to where I live, someone suggested to me Auto Serve in Charles Town WV. I have a 2007 Honda CRV which was at almost 200,000 miles at the time and I hoped to keep it going for another 100K. Auto Serve has given my vehicle its second life and the place makes me feel like a car owner invested in my vehicle, not a woman to be taken advantage of. I drive almost 2 hours to get my car serviced here because it is worth the time! My vehicle is now at 250K and I thank Auto Serve for keeping my CRV in tip top shape. Their service is competent and fair!
If you have no options go here. After my normal inspection station I had been using for 8 years closed I was referred here. I got there first thing at 8 am Saturday morning and was asked if I was going to wait. I was given a "that's fine just know it won't be done until about 1030". Well I had no choice my 18 month old was still at home in bed and I was not within walking distance. 830 my husband is able to pick me up. I get in the house and 5 minutes later get a call that "Since we realized it was a 2016 we were able to get it in quicker". Really the moment I leave?Due to an issue I had with a company who worked on my car before it failed so I failed. I was told to just swing back and it could be checked quick and I would be on my way. Even if it was close to closing I could call and let them know I was running close and they would help me out. I thought that was nice and was willing to look past the earlier time estimateTake it today in today and talk to a guy in the shop and explain what happened. He was nice and said "sure just let them know inside and I will look at it for you". So I drag my child out of the car and in there and the guy looks at me like I have 2 heads when I recount me coming on Saturday and him saying to bring it back. I get "that's fine but they are at lunch now so yea come back at 130". At this point I am just angry and my child is exhausted so I turn to leave and he feeds it "did you not give us a call" REALLY??? This shop may be great but this counter guy who just sits there is a bad representation. Thanks to the guy who was going to check my car since some people were still working and not on lunch.
This is the best shop in the area hands down. Professional and well equipped. They do everything there.
I've been impressed with AutoServ. My neighbor sent me here a few years ago when I needed a new tire. Since then my family and I have been happily returning. Thanks to all the guys at the shop for always being so professional and getting my vehicles turned around as fast as possible.
[and see other poor reviews under google]I took my 2004 Subaru Forester here last week for the annual inspection. A mechanic with initials JRB told me I did not pass inspection because I needed new brakes and a new power steering rack. Estimated repairs = $1000. I baby my car and had taken it to a Subaru dealer for its 60K maintenance a few months prior to this appt. Autoserv slapped a REJECTED sticker on my windshield and advised me I couldn't drive anywhere except to and from work and the grocery store until I had these repairs. I immediately drove my car to a Subaru dealer and explained what Autoserv had told me. Subaru laughed at them. My brakes have 10-20K miles left on them, there was no sign of damage, and they recommended I NOT change the brakes. The power steering rack? NOTHING was wrong! The fluid the Autoserv mechanic saw was not even the color of power steering fluid! Autoserv mechanics are either grossly incompetent or practice unethical business practices by "fishing" for business. Either is reason enough to avoid this business like the plague. I returned that same day and demanded they remove the rejected sticker from my windshield. The desk clerk was at least apologetic and suggested I file a complaint with the owner, which I intend to do. But bottom line - DO NOT TAKE YOUR VEHICLE to Autoserv.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.