Premier Pools & Spas
3205 N Arizona Ave Ste 1, Chandler, AZ 85225
(480) 895-6000Add Hours
Premier Pools And Spas Southwest
Premier Pools and Spas
Everyone was very courteous and professional and I have a fantastic looking pool. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool.
All I can say is run when you hear Premier Pool & Spas salesmen tell you “after signing the contract you will be swimming in 6 to 8 weeks”. I signed the contract in January and I just received water late June. I also ordered a spa in December and I am still waiting. I would not wish this on my worst enemy dealing with this so called contractor. Please warn your friends and look for a different pool contractor.
We recently had our pool remodeled by Premier and just want to take a moment to comment on our overall satisfaction with the results. We can't say enough good things about Shawn throughout this entire process. His professionalism and genuine interest in making sure we are satisfied customers speaks columes for the approach your company takes with its customers. He was in constant contact with us from day 1 to even now, several weeks after the project was completed, to make sure we were comfortable, informed and completely satisfied. Whenever we needed Shawn, he was there, whether it be returning phone calls, or on occasion at our house. We recieved many quotes from builders in the Valley and to be honest, we went with Premier primarily because of our trust in Shawn. The quality of the work performed by your contractors was outstanding. We loved the final product we walked away with. For the most part the coordination of the various processes was well managed and although there were some scheduling "hiccups" this could primarily be attributed to difficulties with the landscaping process that was going on simutaneously. The start-up employee, Brandon, that assisted us in understanding the pool equipment and maintenance, was again, excellent. He was knowledgeable, thorough and patient as we were going to be working with a system with which we had no previous experience. He made it clear that if we ever had questions or problems in the future, to simply give him a call. Again, we were totally satisfied in this regard. We would certainly offer our recommendations for Premier Pools and have given Shawn approval to use us as a selling tool for future business. Thank you again! Brian and Marilyn S.