Perfect Focus Eyecare
1025 E Ray Rd Ste 1, Chandler, AZ 85225
Bike Parking: No
By Appointment Only: No
Price Range : Average
Wheelchair Accessible: Yes
Parking: Lot, Free
My family has seen Dr. Hoepner at Perfect Focus Eyecare for several years. She has always been very professional, friendly and competent. Her office staff is efficient. They go out of their way to make sure all 3 of my kids can have their appointments together. When my youngest suddenly developed an eye infection and I was panicked because her eye was oozing and swelling shut, they got her in immediately and prescribed the medication needed to clear up the infection. I've always been very happy with Dr. Hoepner.
My wife was just diagnosed with an ulcer in her eye. She tried to call a week previously, and when she told them her eye was in pain and watering constantly, she was told that she couldn't be seen for days. She ended up going to urgent care where she was given antibiotic drops and percoset so that she would be able to sleep through the pain. Days later the pain started to come back and she called this optometrist to get an appointment. They once again told her that they would not be able to get her in for a few days. When she pushed the issue saying that she was in pain they magically came up with an appointment the next day. Now that she has been in to see them she is told that she has an ulcer in her eye and that the urgent care doctor prescribed the wrong medication. They now told her that she will probably never have perfect vision again. All this because they didn't find some time to see someone with an emergency in the first place. When she asked why they didn't see her the previous week she was told that it is time for school to start and they are busy. An emergency eye problem, to me, seems more important than a child who needs new glasses. On top of all the problems with her eye, they also have a problem with understanding insurance poicies. I understand that most people have to pay a deductable, but that isn't how ours works. The employees doing the billing obviously can't understand that even after they have spoke directly with the insurance company. Our business will be taken somewhere else.
Your wife did not inform us of her pain on the first call. Days later, on the second call, she explained the situation and we made a spot right away, as we always do for emegencies. We bill insurance on a daily basis so we have a great understanding of how insurance plans work. Our patients generally use their insurance a few times a year so we often have to educate them on how their plan works. If you have any type of emergency in the future, you simply need to inform the person that you call that it is not a routine call and they will fit you in.