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Whatever You Drive, Drive A Firestone

General Info
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust ? all of which add up to a total car care experience.
Extra Phones

Fax: (480) 453-3678

TollFree: (800) 367-3872

Call Us: (800) 367-3872

Services/Products
  • Car Auto Batteries
  • Radiator Service
  • Starters & Ignitions
  • Disc Brakes
  • Firestone Tires
  • Ignitions
  • Tune-Ups
  • Engine Services
  • Vehicle Inspection
  • Bridgestone Tires
  • Car Auto Wiring
  • Tires Service
  • Engine Repair
  • Steering & Suspension Services
  • Rotors
  • Brake Services
  • Repair Services
  • Radiators
  • Minor Repairs
  • Cooling System Parts
  • Auto Heating & Cooling Services
  • Brake Pads
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
amex, master card, visa, discover
Categories
Tire Dealers, Auto Oil & Lube, Auto Repair & Service, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Brake Repair, Mufflers & Exhaust Systems, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels
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nichole9099

12/29/2011

Provided by Citysearch
Overall
Highway Robbery, literally

I have gone to this location multiple times for alignments, oil changes, tires, etc. So not only am I a repeat customer, but I have also given them good word of mouth many times. That my friends, was a huge mistake. I took my vehicle in for them to check on an issue I was having with an ESC light coming on in my 2007 Kia Sorento. I have a warranty and was told to take it in there and they would perform the diagnostic. I realized if the part wasn't a warrantied part I would have to pay for the diagnostic, but having paid this location for a diagnostic before and only having paid $30, I wasn't too concerned. Well imagine my surprse when they called me to tell me that the part was not a warranty part but also I owed them $100 for the diagnostic (that my dealer down the street would have charged me $50 for). I pressed for an explanation as to why it was so expensive and I was given some cockamamie story about how it was a comprehensive analysis blah blah. Well, I agreed to pay them for the diagnostic but refused to give them the privilege of my business. I called the dealer to inquire about the repair and lo and behold I was told that the repair was a recall and would be done for free. Not information Firestone gave me when they were trying to squeeze the $130 out of me for the very same repair. I implore everyone to check with their dealer when needing a diagnostic or just going to any other shop where you feel confident they are reputable. Firestone in Chandler however, is not that place. Trust me and my wasted $100 on that.

Details

Phone: (480) 351-3248

Address: 6944 W Chandler Blvd, Chandler, AZ 85226

Website: https://local.firestonecompleteautocare.com/arizona/chandler/6944-w-chandler-blvd/?lw_cmp=IYP_YPC_MLP_317134