I called Affordable Appliance Repair and Vent on 7/1/07, which was on a Sunday and left a message. Don called me back immediatley, he asked what was happening to the washer, he knew exactly what was wrong, gave me a price quote over the phone and we scheduled for him to come out the next day. He was true to his word and was on time. I didn't expect such great service! KUDOS to you Don.... I will use you in the future and let anyone that I know as well.