I went in not knowing what to do because I bleached my hair the night before and it entirely destroyed my hair. My hair was white with macaroni and cheese orange highlights, needless to say I was devastated. She listened to everything I had to say, and did exactly what I wanted. She took the time to really explain everything to me and I felt extremely comfortable. She filled it, colored it, and then gave me the cutest short cut I have ever had. I can say that she will be seeing me on the regular because she did an amazing job! My expectations were exceeded by a long shot- she also gave me a ton of helpful advice on how to properly take care of it without pushing me to buy products from the shelves.