Mike Williams Plumbing & Heating Inc
1414 S Neil St, Champaign, IL 61820
Services: Furnace Repair, Sewer Main Clearing
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If I could give zero stars I would. I asked Mike Williams plumbing for a quote to do work in my bathroom. After I had to request the visit fee be removed, the quote came in at $4,000 dollars. I had two prior quotes from other leading competitors in the area, which were both about $500. I also called to confirm that there was no confusion in what service was being performed. Their service is outrageously overpriced; I would suggest taking any and all business elsewhere.
Do not use this company. My fathers stool ended up costing over $800. This was a discounted price as we had to sign a contract for$9.95 a month. To cancel the contract, it must be in writing. Told them the last stool was $400 and they said they would refund some of the price if we compared "apples to apples". The only difference was that the $400 stool wasn't put in by a licensed plumber. How hard is it to put in a stool but my dad is 92 so we called them. Never again.
We scheduled a furnace inspection. The original appointment was cancelled because they were too busy with more important customers. We rescheduled and were given an 8am appointment several days later. They called the day before to confirm, so we thought it was all set. Unbeknownst to us they were going to call and confirm in the morning too. Since I was on a business call I didn't get the message until almost nine. I called them back, got an answering service, then had to wait additional time for the actual company to call me back to tell me my appointment was cancelled. All they had to do was give me a heads up that they would be calling in the morning, or heaven forbid, just show up like they had already confirmed. Why some businesses feel that it's ok to put unnecessary burdens on customers is beyond me. They have lost this customer forever.