Keri Powell Therapy
701 Devonshire Dr Ste B1, Champaign, IL 61820
Phone: (217) 318-0682
Phone: (217) 383-0900
Keri - Powel, Therapy MSW LCSW
Keri Powell Therapy, Inc.
I went to Keri Powell therapy for couple's counseling. There are multiple counselors in this facility and I am sure the others are great, however I unfortunately got paired with one that did not work out at all. Couple's counseling is a tough situation to handle and I do not think it should be handled lightly or added into experience just because you have a license. If a counselor has a weakness and cannot help but side with one partner and interrogate the other, it does nothing but tear down the marriage even further. The time I needed encouragement the most I was torn down once again and the sad part is, i paid money for it.
A friendly, family oriented facility. They strive to provide the help and care to fit your personal goals while being very accommodating to provide properly skilled therapists that best align with your individual needs. Keri Powell Therapy has provided my entire family continuous support following a very challenging period of our lives.
I was extremely disappointed with a recent session. First I was charged an additional $50 for having to cancel a session due to a family emergency where my Mother was hospitalized. I was not made aware of this when I had to cancel. I also paid an additional $60 for a 15 minute session with a therapist that looked at the floor when she spoke. She showed no interest is assisting with the issue and seemed anxious to have me leave. What a waste of $160.
I was recently contacted by Keri Powell concerning this matter and she is refunding the fee for this service and the cancellation fee. I do appreciate her looking into the matter. She feels appropriate services were provided. I will still state that I was not happy at all with the therapist I dealt with, however I do appreciate that my complaint was dealt with in a professional manner and not ignored. I am sure there are good therapist at this agency and would not hesitate to contact them in the future.
I have seeing my therapist here for roughly 8 years! She has become one of my strongest supporters and she is extremely laid back but professional at the same time. I wouldn't consider going to any other therapist, ever! My mother has even seen a therapist here as well and she had nothing but positive comments to say as well. The facility is clean and professional, the people are genuine and understanding. Overall the best experience I've ever had !
I had a great experience until I didn't. During a stressful time, I was transferred to a new therapist not in my network. The office then tried to tell me they did me a favor writing off that cost they themselves caused and then charged me $100 in cancelation fees that were not accurate and from over a year prior. Overall I was not treated with respect during a stressful time which is the entire point of a counseling practice. The old office staff worked with you. The new office staff doesn't appear to care.
I love the ladies at Keri Powell Therapy! They have a relaxed and friendly environment that I've never found in a therapists office before. Each person there treats me as if they've know me forever and I look forward to going to my appointments because they make me feel special each week. I cant say enough good things about these women, who have helped me and my family with our issues. I recommend them to anyone who is looking for a refreshing approach to therapy.