I took my car in to get a water pump changed, it broke down the day after I got it back. Weeks later when I got it back it immediately broke down again. When I took it back the second time they told me I needed a new engine because somehow metal had been circulated in the engine and it was ruined. They blamed it on me saying I must not have been changing my oil, but I have never missed an oil change. I got the car towed to Ford, who told me I had been taken for a ride by these guys. The ford mechanic actually laughed when I told him these hacks said the reason my car was taking so long was due to special bolt they needed to order because they didn't have it in stock. Mike and Afif at Marathon also lied by telling me this was a common occurrence for my car, and their contact at Ford saw it all the time. The Ford technician I spoke to said he had never seen it happen, not even once to my model car. Ford was a little expensive, so I took it to another repair shop who backed up Ford's assessment 100%, concluding they had put the timing belt on incorrectly which was why metal was in my engine. They said these guys had my car for weeks in order to cover up their trail. I had to spend thousands to buy a new engine for my car, when it was just a simple water pump. An alarming number of people who I have told this story to also have negative things to say about this service department. I have told everyone I know to stay the heck away from this place, and I would advise you do the same!