For the second time, I go to pick up my dry cleaning and am simply told it is not ready and to come back tomorrow. I dropped off on Wednesday, they say ready by Saturday, I come in on Monday and it's not ready. No apology, no discounted rate, nothing. Never a greeting when I walk in. The dry cleaning itself is fine but the service is really poor. A few months ago they lost my order and didn't find it for another week. Again no apology or discount. Time to find another cleaner.
I've never had a problem here. The staff is always courteous and professional. Their prices are extremely competitive and timeliness of the service is well within an acceptable range.
Excellent Customer Service. Have also heard of how others really like their pleasant staff. Check online for coupons or ask the clerk. They sometimes have them.
I have a hard time even giving one star for this business. I had about 12 items, 2 of them heavy wool coats, "cleaned" and they somehow came back dirtier than when they were given? My vintage wool pea coat is ruined and all the button down shirts came back with starch stains. All the clothes smelled like they were still dirty, just hung on a hanger and sprayed with starch. All the employees except for the rude, incompetent female manager are high school kids that spend most of their time outside smoking. Forget asking for the owner- you'll just be told that it's no use trying to talk to him because he doesn't speak English. What the hell kind of business are they running?! You couldn't pay me to go back to that awful place. What a terrible experience- they obviously don't know how to run a business.