Saved to Favorites

Hours
Regular Hours
Mon - Sat:
Sun:
Brands
Toyota
Payment method
mastercard, discover, visa, amex
Neighborhood
Cerritos
Categories
Automobile Parts & Supplies, Auto Oil & Lube, Auto Repair & Service, New Car Dealers, New Truck Dealers, Used Car Dealers, Used Truck Dealers

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Like this review?

Share it on your social network to get the word out!

Want to just link to it instead? Copy URL above and paste away!

gingernguyen

08/01/2011

Provided by Citysearch
Overall
Not the way it should go

I called everywhere looking for a price on a silver Toyota Prius. I can't stand when I get the run around... I already had visited a few dealers and this dealership was not the best experience. Why can't salespeople tell me something about the car other than they are ""hard to get"" ""they get 60 mies per gallon"" or we don't make anything on this car.. I drove all the way down to Power Toyota, from the moment I walked on the lot I felt stalked..I don't think I should feel creeped out by sales people.. but I did at this dealership.. What does it mean when a customer says, ""im just looking"" does that mean stalk me around the car.. and DONT tell me this car gets 60 miles to the gallon.. that is when I left the dealership.. I would bring a friend with you if you feel the need to go to Power Toyota.. you can look while your friend runs defense..

JP562

07/21/2011

Provided by Citysearch
Overall
Toyota selling Unsafe Cars Again.

Buyer Beware, Toyota Selling UNSAFE Cars Again!!!!! I bought a car from this Toyota Dealer thinking i would get a safe reliable used car. While purchasing this car they sure did a good job of presenting me with all this paper work that it had all these inspections, a car fax and all this other diverting mumbo jumbo assuring me this car was in good working order. Come to find out that there was a significant oil leak that was not disclosed to me and they tried covering it up by gluing on the oil plug to stop the leak. The glue was silicone but glue none the less. There was also a leak coming from the oil pan seal that was causing oil to leak on to the exhaust pipe and start burning that causes an awful smell. So I returned to asked that this problem be fixed being that i thought that it should of been disclosed to me when i purchased it. So they fed me some bull about that I bought the car as is and that it wasn't a safety issue. So I said when there is oil leaking on to the hottest part of the tail pipe that seems like a safety issue to me. Also if that isn't a safety issue then i can almost be positive that me and my children breathing these fumes being put off from the oil burning is. So after a little bit of hassle they realized they were wrong and agreed to fix it. Well they tried twice to fix it without success. Then they said that the oil was coming from somewhere else and wanted me to pay for them to try and find the problem. So basically they agreed that they should fix it and it was a safety issue but now that it might not fit in with the bottom line they cant do it. Pretty sad for a company such as Toyota to sell cars like this. Also the person name was Cindy in the service Department that said it wasn't a safety issue and that denied my request to make it right. You should be ashamed of yourself.

jamiestein77

05/09/2011

Overall
I came to Toyota knowing I wou...

I came to Toyota knowing I would get a great car but wasn’t expecting to recieve the best service ever. I am a server and I know a thing or two about service and let me tell you, Power Toyota is on point. From the greeting to the test drives, the annoying questions I kept asking and all the headache of financing. They kept their cool the entire time and never once seemed to be bothered by all the hassle I put them through. I am definitely happy with my purchase.

alysonl

05/05/2011

Overall
VERY DISHONEST DEALER- CAUTION...

VERY DISHONEST DEALER- CAUTION!

Rating should be 0 stars but 1 star is the lowest score this site will allow



My husband and I purchased a new Sienna van (which we love) from this dealer and we experienced multiple, serious and dishonest problems with the dealer.

First off we turned in a full paid for vehicle as part of the deal and brought that car in the day before for it to be looked at and were given a written price for that car. !2 hours later when we came back to complete the transaction they said the trade-in would be $1000 less unless we could prove to them that the convertible top worked—it did work perfectly but it was never brought up the day before when the trade in was being evaluated. Secondly the check for the trade in never came to us. We called and called and called – never got a return call and when we did speak with people got excuse after excuse. We were told the check should arrive to us in about 2 weeks. Finally nearly a month went by and I went into the dealer and they looked for the check and found our $13500 check – dated 2 weeks pervious to the date I was there, “sitting on someone’s desk”. Next problem was they did not forwarding third party services paperwork for completion to LoJack so our tracking and warning system could not get installed. We paid for this but could not get it installed until the dealer sent the paperwork into LoJack—a month went by and nothing. Next problem was missing areas inside the car in applying the PermaPlate protestant. Problems continued as the service department told me it would be 1 ½ weeks before they could give me an appointment to complete some work and repairs on an open due bill for things that were part of the new car purchase that the dealer needed to fix—but had no time to on the day of the purchase of for over a month following that date.

So why does this dealer have such great ratings? Well the people we dealt with made a point of telling us (and providing written instructions too) that is was VERY IMPORTANT if we get a follow-up call or survey we give them all excellent ratings in every category, and anything less would be considered a failing score. So there are a lot of coached false consumer ratings for this dealership because the employees make a very strong and clear point to tell the customer—“rate everything as excellent”. They are so far from excellent in their dishonest business, service and financial practices. Be very careful and buy your car elsewhere!

privateprivate

05/05/2011

Provided by Citysearch
Overall
Very Dishonest Dealer-- Caution

My husband and I purchased a new Sienna van (which we love) from this dealer and we experienced multiple, serious and dishonest problems with the dealer
.
First off we turned in a full paid for vehicle as part of the deal and brought that car in the day before for it to be looked at and were given a written price for that car. !2 hours later when we came back to complete the transaction they said the trade-in would be $1000 less unless we could prove to them that the convertible top worked—it did work perfectly but it was never brought up the day before when the trade in was being evaluated. Secondly the check for the trade in never came to us. We called and called and called – never got a return call and when we did speak with people got excuse after excuse. We were told the check should arrive to us in about 2 weeks. Finally nearly a month went by and I went into the dealer and they looked for the check and found our $13500 check – dated 2 weeks pervious to the date I was there, “sitting on someone’s desk”. Next problem was they did not forwarding third party services paperwork for completion to LoJack so our tracking and warning system could not get installed. We paid for this but could not get it installed until the dealer sent the paperwork into LoJack—a month went by and nothing. Next problem was missing areas inside the car in applying the PermaPlate protestant. Problems continued as the service department told me it would be 1 ½ weeks before they could give me an appointment to complete some work and repairs on an open due bill for things that were part of the new car purchase that the dealer needed to fix—but had no time to on the day of the purchase of for over a month following that date.

So why does this dealer have such great ratings? Well the people we dealt with made a point of telling us (and providing written instructions too) that is was VERY IMPORTANT if we get a follow-up call or survey we give them all excellent ratings in every category, and anything less would be considered a failing score. So there are a lot of coached false consumer ratings for this dealership because the employees make a very strong and clear point to tell the customer—“rate everything as excellent”. They are so far from excellent in their dishonest business, service and financial practices. Be very careful and buy your car elsewhere!

shawnl619

04/26/2011

Overall
Great Experience. I had a prob...

Great Experience. I had a problem with my window motor in my new Toyota Camry, Chris was a great help, he had it fixed in no time at all. He knows what he is doing and does a great job with keeping you up to date with the service time. Dropped it off in the morning had it back when I was off work. I will return to the service department at Power Toyota Cerritos and going directly back to Chris with any questions or work that needs to be done.

lillyjet15

04/18/2011

Overall
It was Replaced

I work long hours quite a distance from home. With the recession and gas prices are the only thing rising. I have spent alot of money on parts for my previous vehicle. After one problem got fixed, something else would give out. It also was terrible on gas. I came to Power Toyota because it was close to home and it was recommended by a friend. I needed a reliable vehicle quick to replace my vehicle before something else would brake on it. I met Nick when I came in and he was so great. He understood my circumstances and filled me in about my options and also he knew so much about all the cars. I finally found one that, I had to have and Nick made that happen. Great customer service guys! Nick was so friendly and I would definately recommend this dealership to others.

mikeadd81

04/08/2011

Overall
Love my Whip

I came into Toyota simply because I needed a more fuel efficient car. My V8 truck isn’t doing it for me anymore. It cost me almost a $100.00 for a full tank and it only gets me about 400 mi. This just isn’t cutting it for me anymore. I have been looking around at a few different cars but the Camry Hybrid really caught my eye. My wife and I went to Power Toyota to look around (we had no intent to buy). Nick greeted us with a smile, he walked up and asked if there was anything he could do to help us find what we were looking for. I basically told him I like to stand out from the crowd. I don’t like the everyday looking car, but fuel is my concern right now. I did mention that the Camry Hybrid did catch my eye. When I said that his face light up. He said I have something to show you. We went to the back of the dealership and there is was, my future car. It was a 2011 Camry Hybrid. It was a dream come true. From the color, black on black, to the alloy rims, sunroof and navigation. It had every bell and whistle I could ask for. Ok so here comes the headache, the negotiations. First what were they going to give me for my truck and the final price I would have to pay for the Camry? Nick and one of his coworkers go outside to appraise my truck. I told my wife a number I wanted and they were only $500 off, I was getting happy. We talked numbers on the Camry and may I say it is very exciting being able to fill up for less then 40 bucks and it last me over 500mi. All my thanks goes out to Nick, if not for you I might still have a gas eating truck.

marizu70

03/31/2011

Provided by Citysearch
Overall
Great Deal

We bought from Toyota of Cerritos because they were able to give us a good deal. We were asking many questions and every time they were answered with a good understanding answer. We feel that we really benefited and we are thankful for how we were treated. WE TRUST THERE WORDS.

josegutt11

03/19/2011

Overall
World Class Service

The reason I bought my new vehicle was because of the excellent hard working job that Nick and Capone did to help me get the truck I wanted. Thank yor listening and understanding and accommodating my specific needs.

tholley76

03/15/2011

Provided by Citysearch
Overall
Very Freindly

Weng has been a great salesman; he has been extremely cordial and friendly. Also he has been very responsive. I would and will recommend purchasing from Toyota of Cerritos. See Weng!!

spuidom

03/07/2011

Overall
Friendly staff

Close by Toyota is my preferred car. I have always heard positive stories about Cerritos auto square. I have lots of friends and family members who have purchased from Cerritos Auto Square. Great service! Friendly staff great deals. You will go home happy!

dylans

03/01/2011

Overall
thank you

Helpful and friendly attitude. My circumstance was difficult and everyone bent over backwards to help. That’s a rare thing; they were exceptional even when I did not exactly know what the process was they made sure they figured it out. It was not your typical dealership experience. They were above and beyond what I expected. Thank you for your time and effort!

davidliao

02/23/2011

Overall
Great service

Louise Evans did a good job listening to our needs promptly providing helpful information to inform me with. With her help I was able to quickly come to a buying decision. I especially appreciate her honest, no nonsense way of communicating true facts and her helpfulness. Louise made the car buying experience easy and pleasant. I would definitely consider referring my friends and family to Cerritos Toyota because Louise was a great sales person and gave great service. Thank you Louise and Cerritos Toyota!

philstrong80

02/17/2011

Provided by Citysearch
Overall
Ill Be Back

I enjoyed the hands on experience and service. Received what you are promised. Had a great sales rep in May 2010 gave him another try in Jan 2011 and all went well. We are proud owners of 2011 Toyota! We will back for service and in a couple years another vehicle. Thanks again.

MrsRomero

02/15/2011

Provided by Citysearch
Overall
Unlike Most

Chris Johnson and Nik were awesome. They were so responsive and helpful with every e-mail before we came in. Chris was fantastic thru pick out the car and test driving. Very knowledgeable and honest. Chris made us comfortable and at ease, assuring every question. Thru the finance process Nik checked on us and let us know all was great. They were fantastic. So unlike any other dealership or car salesman.

Angel Eyes5958

02/03/2011

Provided by Citysearch
Overall
NOT FAKE!!!!

Everyone was polite and nice. NOT FAKE!! That is very important. They were willing to negotiate a deal quickly. Best of all they did not pressure me at all during any period. Weng was especially polite and that is what kept me calm and from getting nervous. He only spoke when I asked he questions he seemed relaxed and it kept me relaxed. I got exactly what I wanted and I hope they did to.

robertholiday50

01/31/2011

Provided by Citysearch
Overall
Very Refreshing

Rich was very helpful to all of our needs. He was kind and attentive. He answered all our questions and all phone calls easy. Even explained any and all details. He was simply wonderful. It was refreshing to work with him through the process. Thanks again

Cecille D

01/24/2011

Provided by Citysearch
Overall
Love my truck

Dave found the truck I was looking for. I stopped by to look at on the lot, fit my purposes, but didn’t care for the higher mileage. Dave went above and beyond to find me a truck that met more than my needs/requirements. I never felt pressure to buy. Everyone at Power Toyota were nice and I never looked at them with the salesman guy reputation. I was also given options on payments and could even take the paperwork home to help in my decision. I love my new truck.