I will NEVER go to this store again!!! The girls are RUDE. They don't have any clue what customer service is. I went in to upgrade my phone, but almost all of their models were sold out or not in stock. Then she wanted to charge me a high price on what she called "a bundle" on top of the price of the phone. They are ripping people off! I found so much BETTER SERVICE at the Metro PCS store in Ceres near Ace on Whitmore & Moffett. I Couldn't believe the difference in the two stores. I got a way better deal, they have so many more phones in stock and the ladies are polite and know what customer service means.
Completely awful. This store and its employees just try to over charge you and give the worst customer service I have ever dealt with. I went in to get a new phone and a phone plan by Metro PCS and priced everything to be no more than $150. They charged me for all of these extra stuff that I did not know about or was informed. Not fees, but Rhapsody, world wide texting, ringtones, etc. It cost me over $250 and it took them over an hour to set up the phone. I went back to return everything and the employees gave me snotty attitude and took almost two hours to return the phone and packages. There was no body else in the store. The employees were just texting on their phone.I advise everyone to go somewhere else to get your service. Unless you like paying for extras you'll never use. One star rating is being generous.