Premier Medical Supply
2800 Mitchell Rd, Ceres, CA 95307
Very unprofessional. Wasted 2 months of our time. Stay away or you will get burned. The owner Alan has no regard for his customers he just wants to take you for a ride. We use a lot of medical supply vendors due to our disabled daughter and this company was a complete waste of time and by far the worst we have ever dealt with. The sales rep is the owner so when things go bad you are just screwed.
In my limited experience with Premier (purchase and service of an Invacare Pronto 51 wheelchair), the face-to-face experiences in my home with the sales guys and with the service technician have been 5-star. Unfortunately, whomever handled my recent phone inquiries regarding the need for a service call had me searching for someone else to handle the repairs.
Day 1: My first voice mail inquiry went unanswered.
Day 8: I called again and got a human who said that if I would fax in a repair prescription someone would get with me to set up a home visit. I sent in the fax right away.
~Day 13: I called and left a voice message requesting a return call to let me know what to expect. By then I expected nothing from dispatch.
I went fishing for a different provider but didn't find any local repair dealers for the Pronto who would work with my insurer (United Healthcare-Sutter/Gould). There might be a match around, but I didn't find one.
~Day 20: A repair tech called and came out the same day. Again, a 5-star experience. The fellow was friendly and knowledgeable, though he had to let me know it would take another 2 weeks to return with the required parts and make the repairs.
Obviously I don't know where the glitch in the system is, but in 2014 it shouldn't take more than a few days for a factory authorized dealer to receive any needed parts and to get the job done.
Bottom line; kudos to the guys in the field and blah to the office and parts source.
This is one of the worst businesses that we have dealt with for wheelchair parts and repairs. My husband is a paraplegic who is currently laying on his bed and unable to be mobile because he has not received tires, tubes and repairs. There rep was here several weeks ago but still no parts. my husband tubes and tires popped so he is stuck. There is always a excuse from them and we are luck if we even get a phone call back from someone. The girl who answered the phone was very rude. There is only bad customer service here, if I could have given them half a star, I would have. If someone asked me about this place I would say run and never look back!