Let me start by saying Paul had told us repeatedly "write me a good review and I will give you a great deal" and "oh ill add this on for that review". Well... I wish I could give it that 5 star review but I just can't.. So we had a appointment for 130pm, 130 came and went and we were told in 30 mins they would be here then it became an hour and eventually it became 5pm at night that they came. I'm not going lie or hide the fact our car was in need of a good cleaning - we have been on the road with our dogs, in the process of moving. We informed Paul it has to be VERY CLEAN since we were shipping it. He quoted us one price prior to coming then it went up a 100$ and then my husband got a call "to come check the car" and it went up another 30$ .. (Totalling in $480). We were in a bind and needed the car to be done because we were shipping the car and at this point everywhere else was closed. My husband pointed out areas that needed to be redone at that initial check on point. Well those quick items got touched but not done 100%. Like other reviewers said about the 'claybar upsale/ infomercial feel' that happened to us too! I cannot tell you how he told us how great the clay bar would be for our car etc. By 830/845 at NIGHT our car was finally finished. My husband looked over the car with the poor lighting it looked 'okay'. In a better light you could see the claybar wasnt fully cleaned off, my windshield was clouded, and there was still dirt/ hair in the car in spots. So at 930 pm my husband I found ourselves vacuuming out the car to make sure it was ready to be shipped for our move. Now you are probably wondering why I gave any stars right? Well the shampooing was good- it made the car smell fresh and clean. The mats were cleaned perfectly and the top of the roof the scratches came out. Would I use Pauls detailing again..? To be honest probably not. It was over priced for what the job was done, he was late to the initial appointment, and then when it was dark and late we had no other choice than to pay him and move on with the evening. If you are looking for a simple clean job then sure he might be worth it. But for something like what we needed... Its not worth it!
I just like that they have parts in here as well and they also know a lot of part shops around the city, that is constantly a great plus because it makes it easy.
Detail Factory did a great job. The interior looks amazing! The paint shines like i've never seen before. My car looks like brand new from the lot.