Debbie K, can u contact me at firstname.lastname@example.org I have the same and worst experience. This company is taking advantage of those with mental health.
I was referred to BACS with severe PTSD as well as Clinical Depression. It has been a nightmare. The worst part of it is that they have let me run out of medications on two occasions. Going into withdrawals and waiting in Emergency rooms for hours to get medications. I have taken this higher up and no one seems to care, it is mind blowing. My case worker LaShay Lang has done very little for me. Not one trip to the grocery store when I am out of food, or walk in the sun. She frequently misses our meetings. When she does show up she has poor boundaries talking about her personal life and husbands unemployment. I have asked her about things we talked about in previous visits, things we were working on for me. She has responded that she is still doing research and literally walked out mid meeting. She Has hung up on the phone with me several times. She has told me she was off days when she was not. This program has compounded my depression and decreased my stability. As I sit now going through withdrawls again and LaShay hanging up on me twice today after she told me my appointment was cancelled, knowing I was out of meds. That is the main part of her job, and the most I really need from her and she is unable to do that. This saddens me thinking of all the others who have had to go through this.