I can't speak to Katy's effectiveness as a therapist because I was never able to get an appointment. While I am sure she is wonderful at what she does, her management of new client communications was unsatisfactory. I initially emailed her asking if she is taking new clients and if so, if I could talk to her on the phone for more information. I did not receive a response to this email for over a week. Once she did respond, she said she was taking new clients but did not want to talk to me on the phone until she knew that I fit in with her current schedule, which is fair enough. I replied to this email and just never heard back. It's been months now. I'm sure this was an honest mistake on her part, but I think if you are too busy to reply to emails in a timely manner or talk on the phone with potential new clients, then you should not be accepting new clients. I was also disheartened by her behavior due to the fact that the main reason anyone reaches out to a therapist is that they are having an emotional struggle, so imagine the insult to injury when you finally get up the nerve to ask for help and the therapist decides it's not worth her time to talk to you.
21. Nancy Binford MD
3705 Medical PkwyAustin, TX 78705
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Since Plumeria Counseling Center first opened in 2009, it has afforded cost-effective therapy to thousands of people in need, many of it even pro bono. Their therapists, as a group, have performed over 80,000 counseling sessions. So sad that only the disgruntled take a time to leave a review. 4 out of nearly 10,000 clients? Pretty amazing if you ask me. This place is a wonderful counseling clinic. Period.