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JK
John K.

12/26/2017

Overall
Expertise
Professionalism
Selection

Pay attention to your repairs. I didn't check their work and later realized they overfilled the oil by 3 quarts during a simple oil change. This occurred 3 times! I spoke with the service department but they did not believe it until I came back to the shop and made the service manager pull the dipstick in front of me. I had the receipts to show they used 9 quarts which match what was in the the oil pan. I have a LR3 with the 4.0L v6 which only take 6 quarts. They would not take responsibility and now I have a nasty knock in the motor. I said I would never come back and I think they were relieved ....feeling they would be off the hook. I normally check after each repair but did not think about checking something so simple as an oil change. That is why I went to the dealer in the first place as they are supposed to be experienced, skilled and professional.

JA
Jacob A.

04/23/2017

Overall
Expertise
Professionalism
Selection

Jeremiah sold us the vehicle we had been tracking Down for a few days. Visited a few other dealers I won't say the name but it starts with Jerry and ends with seiner.... and they treated us like dirt. Land rover in Centerville was totally different! Treated us like an old friend, told us everything about the vehicle even little things that need repairs that I honestly may have missed myself. Straight forward and pleasant to work with all around, the whole staff. They gave more than the other guys on our trade and discounted to asking price before I even asked them too because of the small repair items. They negotiated for me, we just waited for some paperwork and drove home in the sub we had been looking for.

Mark P.

02/22/2016

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Overall

Their service is great. Thorsten and his team will even grab your car from the airport and return it to you, while you are traveling.

BS
Bryan S.

04/04/2015

Overall

I've never had a bad experience at the Land Rover Dealership. I understand that if an expensive car needs to be fixed it might be a little expensive to fix. The people that work at the dealership are so nice and they remember my name every time i am there.

markstemler

03/30/2013

Overall

Centerville Land Rover's mistake cost me $10,000.

I'm an experienced buyer. During my first experience with Centerville Land Rover, I knew I was interested in purchasing used higher-end vehicle. With very little haggling or negotiation, Centerville sold me a 2009 Range Rover that had been represented during the sale as being in excellent shape.



However, within the first 1000 hours, my Land Rover required new brake shoes. I happened to be back at Centerville around that time for an oil change and I mentioned that if they were going to sell a high-end vehicle like mine, they needed to certify it. It was then that I noticed an advertisement for Centerville and realized that they already were purporting to sell certified pre-owned vehicles. During a conversation with Bill Fagergren, the man who sold me that car, I mentioned that I was intending to replace my 2009 Range Rover with a newer model for tax advantage reasons. Bill told me, "Well, we usually sell out of them, but I might have something for you right now."



Bill quickly lined up another brand new vehicle for me to purchase. As my intention was to finance a significant portion of the vehicle, we began to discuss my loan options. Bill offered me a 2.9% with a 5% down on the vehicle. I warned him that my credit is less than perfect, but even with that information, he made the deal. To show my gratitude and pass along the favor, I sold the 2009 Range Rover back to them at wholesale price and transferred my expensive wheel and tire package from the old car to my new one.



I brought them the title on Thursday afternoon and received my check on Friday. On Monday afternoon, I received a call from Bill at Centerville asking me to return the check to them on the grounds that they couldn't get the loan they offered me.

I told him that, during our negotiations, he had represented this as a done deal. That was the main reason I agreed to sell by car back to them at such a low price. Bill's excuse? We didn't have our normal finance advisor on that day. Centerville refused to take responsibility for their mistake, forcing me to hire an attorney to sort through the mess they had made.



My attorney discovered an obscure provision that gave Centerville 7 days to respond to me in writing saying that they were unable to get the financing placed. On the 7th day, they sent a tow truck to forcibly take back my vehicle, along with the wheel and tire package I bought for it. The entire ordeal, from the wheels to the tires to the attorney fees, amounted a total loss of around $10k.



Centerville Land Rover claims to uphold "Land Rover standard of excellence," but the reality is that their business conduct and service quality is a mar on the Land Rover name. Even knowing the awful reputation the Centerville Land Rover has established and continuously confirmed, we here in Utah are still locked into using this one dealership for all of our Land Rover purchases. I would urge the officials at Land Rover to consider the effects of letting Centerville continue to dilute the value of their brand in the minds of consumers like myself. Give us an option with another dealership. Put the business in more capable hands, or risk losing more customers like myself, who demand a superior car buying and selling experience.

Details

Phone: (801) 298-5300

Address: 155 S Frontage Rd, Centerville, UT 84014

Website: http://www.landrovercenterville.com

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