1584 Pioneer Rd, Cedarburg, WI 53012
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02/27/2008Provided by Citysearch -
I have used the services of Riverview Kennel many times. I even know of friend's that also use their services and have made surprise visits on occasion. The kennel is always spotless and the pets are well cared for. The people that work there are pet lovers and I have secretly witnessed them playing many times with the dogs. When we pick up our dogs, they always look well fed and smell like they had a bath....very clean & shiny. I believe in their slogan ""Your Pets Home Away From Home"". In the prior review, I'm wondering if the dog was elderly or has ever stayed at a kennel before. Many dogs don't eat when their owners are away. Perhaps it was somewhat a poor lack in judgement but hardly believe it was neglectful on Riverview's part.
10/24/2007Provided by Citysearch -
I can't make sense out of what happened when my Cock-A-Poo lost 5 lbs' out of 17 while boarding at Riverview Kennel. I was in horror to see he was skin and bone when I picked him up after a long stay. I did not like leaving my dogs in any kennel for any length of time. Leaving the dogs with a dog caretaker in what I believed at the time to be a reputable kennel, was something I needed to do. As usual, an emergency number was left with the owner. However, I received no contact that my dog had developed symptoms of starvation or forewarning my dog had a serious problem. I called several times to check and ask if all was okay. I was reassured everything was okay. I know I would have come back had I known my dog was very sick. The owner failed to let me know my dog was seriously suffering with a possible life threatening condition. I was led to believe he was fine and doing okay. She said she went out to buy ""his kind of dog food"". I thought, that was very nice, even felt a little obligated she went out of the way. He was too emaciated. I had no clue something was wrong. I think the kennel Owner is a nice lady, probably meant well, with good intentions. It was a serious mistake not to directly contact me when she saw my dog was getting so sick. My dog's alarming condition indicated it was imperative he be seen by a vet to find out what was going on. There was a lapse in judgement that cost me dearly, not monetarily.
I called several times to check if all was okay with both my dogs. I was told everything was okay, don't worry. I would have come back as soon as I knew my dog was very sick but the owner failed to let me know the seriousness of my dogs suffering and led me to believe he was fine. I definitely needed to understand my little dog was in big trouble and very sick. He trusted me to be there. This misunderstanding turned out to be very sad and unfortunate for my dogs and me. After much misunderstanding, my dogs no longer live with me anymore.