This morning after waiting 40 minutes!! I was told they never received a call from me!! Late for work and I'm the opening before school program teacher Dec 19 2016 just post my business
5001 1st Ave SECedar Rapids, IA 52402
From Business: Cedar Rapids Airport Limo Service, offers airport terminal transportation, company vehicle services, as well basic Limo Service,s for all your transportation dema…
Thieves! Their drivers steal fares from iowa city cab drivers at the cedar rapids airport! They did it to me today & tried on another. Management must be extremely poor if you have to steal from others..... I have 4 grandkids who I have to buy for Xmas & it is hard enough to make a living doing this because of the general public's ignorance of this job. Shame on you in the #2 van going to Hawks Ridge in Iowa City at 10:54a 12/14/16. Thieves! Cannot be trusted. And to pray on a person who is from China & can barely speak the language & steal him then charge him $80.00 instead of $38.00 we charge. Over double!? ZERO STARS!!!!!!!! Thieves! Cannot be trusted! Cannot stress that enough! Thieves! Thieves! Shame on you !!
Excellent service, cab was in good condition, a very pleasant experience.
I prefer doing business with local companies, so I have used Century Cab regularly for 10 years. Yes, some of the dispatchers can be pains. Most of the drivers I have dealt with have made up for it. That is, until tonight.I was told a cab would be "right there". Over half an hour later, I called back to check on it (there have been times where a dispatcher has actually forgotten to send a cab). I was told another 10 minutes. 40 minutes later, and hour and 15 minutes after I had initially called, I called again. The dispatcher seemed surprised that I had not been picked up yet. Then he started making excuses and even implied that I shouldn't complain because some people had been waiting even longer. At no time did he even attempt to apologize.The driver was even worse. As soon as I told her of my dissatisfaction she became defensive and argumentative. When I pointed out that was NOT the way to handle a customer complaint, she resorted to saying I started it. Really? I then had to deal with a litany of her bragging about how great a driver she was with 22 years experience, etc. As with the dispatcher, she made no attempt to apologize until I told her that was the first thing she should have done, acknowledge my complaint, empathize and apologize, something anyone in customer service learns the first day of training.When I told her I would complain publicly, she laughed! When I said that she, and the dispatcher, were jointly responsible for costing Century Cab a long time customer, she didn't care.It's bad enough the company spreads itself so thin that such delays happen on a regular basis. To have people try to make it out that customers are wrong for complaining is the worst.
I beg to differ with anyone who's written a positive review about this company. I pretty much believe the favorable reviews are from employees. The dispatcher acted as if she were doing us a favor by simply answering the phone. And the price quoted was by far way too expensive for a 15 minute drive. We saved time and money by telling these idiots where they could stick their jalopy.