Great customer service. Just had a super repair man determine the problem for my oven in minutes. Can't say enough good things about this business!!
5515 Council St NECedar Rapids, IA 52402
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From Business: With friendly, knowledgeable product experts and the latest selection of bath, kitchen, appliance & lighting products, Ferguson helps make your dream home a reali…
1010 Thomas Edison Blvd SWCedar Rapids, IA 52404
From Business: GE Appliance Repair in Cedar Rapids offers premier appliance repair services at competitive rates. Call or use easy online scheduling to book an appointment with …
28. Tuesday Morning
3649 1st Ave SECedar Rapids, IA 52402
From Business: Tuesday Morning Cedar Rapids IA offers upscale, name brand closeouts for the home at unparalleled savings. Discover our ever changing selection of home furnishing…
We have bought several appliances @ Home Appliance & really like their selection of appliances and their service of appliances! They went the extra mile to service our refrigerator/freezer issue & we greatly appreciated that!
We "won" the same vacation many others are posting about in complaints online, and simply had to watch a demonstration on a product in order to receive it. My husband and I were both drawn in by it’s ability and surprised by it's quality.However, there were important parts of the presentation that were crucial factors not only in our decision to decline a purchase, but to insist the salesman leave our home. First and foremost, the demonstration was described over the phone as “brief.” Had I known “brief” meant over two hours and that my young son would miss dinner, bath, and have to go right to bed after our guests left, I would have chosen a more convenient time of day or arranged for a babysitter. When he arrived, the salesman knocked on our side-back door that enters into our kitchen. It goes without saying this is something reserved for family or friends at most homes. I asked him kindly to please walk around to the front door, a courtesy a visitor should demonstrate on his own, but also so he would not need to maneuver around a complicated baby gate. In asking this, his facial expression and tone as he said “Okaay...” implied he was irritated and annoyed by the request. His tone continued this way for the first several minutes of his arrival, giving a very negative first impression. The questions he asked-- which I am sure he was trained to do-- were condescending and quite ridiculous. Would you rather drink this muddy water or clear water? Could you use and extra $1,000 per month? As I stated before, I understand the importance of getting a potential customer to answer a certain way to each question, but his approach was both absurd and smug. Other questions were downright intrusive, such as what our credit scores are like. If your salespeople are being trained to ask a lot of engaging questions, they should be interesting and thought-provoking, even funny, but not wasting of the customer’s time. Salespeople are in sales for a reason: to sell and get paid. I can tell you from experience (on both ends of the industry) that the excessively arrogant, pushy approach he demonstrated is less successful than others. Once we arrived at the price chapter of the presentation, my spouse and I were in agreeance that this product, while quite impressive, was not affordable for us. (In fact, $2,700 for a vacuum is laughable). We explained this firmly, yet were met with question after question that both made us angry and uncomfortable. The salesman met our refusal of his offers with a suspicious expression, patronizing and aggressive remarks, and an interrogation about our finances. The more he interrupted us and pushed, the firmer our ‘no‘ became. While we were genuinely interested in the actual product, his demeanor and poor salesmanship overshadowed it’s appeal.On a side, note-- it would have behooved him to learn to disguise his annoyance by children if he plans to continue his attempt at sales with parents.