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Twin Oaks Pet Boarding & Grooming

(2 Reviews)

Cedar Park, TX 78613

(512) 694-2089

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Hours
Open 7 Days
Payment method
cash only

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Reviews

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catlovekb

09/14/2008

Overall
Cat-tastrophe

I wanted to warn people about Betty Williams or at least allow you to be able to have a more educated choice as you only ever get positive references from anyone. While she seemed to be legitimate and concerned for my cat, I was fooled. I returned from my vacation, only to have to rush my cat to the ER vets because of an abcess. One so huge I gasped when I saw it and the vet said he'd never seen one so large. After calling Betty to see what happened she claimed she never saw it and he was eating fine. Well the food bowls were over flowing and my cat was visibly sick. It turns out he had lost 2lbs while I was gone.

I asked the vet how this could have happened and he said it was a puncture wound something he said my indoor only, sole cat should NOT have had. I was finally able to get Betty to call me back after three days and she denied everything. She said that she watched tv with my cat and made sure to keep his food bowl full. Ignoring the fact that she was supposed to PLAY with my cat not sit and watch tv and that he was only supposed to get 3/4c. of food a day not an unlimited supply. She also tried to tell me the abscess was my fault even though I'd been gone for a week and that it would have eventually taken care of itself by punching through the skin. Just what I wanted, infected puss all over my house not to mention the pain that my cat was in. She said she didn't notice he was sick despite his coat being yellow instead of white from not being able to move his head to clean himself and the fact that he couldn't really get up. When I saw him I noticed in less than 5 minutes. The abscess was "gargantuan" (his words) according to the vet to the point that he couldn't move his head and he was limping all tell tale signs that he was very sick.

This is my horror story. Take for it what you will, but my cat now has drainage tubes coming out of his chest and is on pain killers. I will no longer be using her as a sitter that is for sure.

claimed iconBusiness Response02/20/2011

In defense for myself. i di not ignore the baby and the baby never went out side. to accuse me of not caring for the baby was sad for me. when i said we watched tv was that we sat down on the couch with me playing with him. i have a really bad back with rods and screws so i can't get down on the floor and and play the way most people would. i am truely sorry for what ever happened to the baby but i was not at fault. i to this day defend myself on the acussing me of neglecting her baby. folks you can take it for what it is worth. i do not put a fake face or lie to you to get your business. long story short you can meet me and make your own decision. if you choose not to use me that is your choice. lying gets you no where but in trouble.

This listing has been claimed by a business representative.
Peggy D.

09/26/2007

Overall
HOME AWAY FROM HOME

TWIN OAKS PET SERVICE IS A HOME AWAY FROM HOME AND PETS ARE TREATED AS IF THEY WERE AT HOME.THE OWNER GOES OVER THE ANIMALS LIKES/DISLIKES AND

ATTEMPTS TO DO WHATEVER IT TAKES

TO MAKE THE ANIMAL HAPPY/HEALTHY

AND TO FILL "RIGHT AT HOME" SHE HAS KEPT MY DOGS FOR YEARS AND I WOULD NOT LEAVE THEM ANYWHERE ELSE. TWIN OAKS IS THE BEST

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