American Blue Diamonds-President: LINH NGUYEN
11066 Pecan Park Blvd Suite D-409, Cedar Park, TX 78613
American Blue Diamonds, LLC-President: LINH NGUYEN
Parking: Garage, Free, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: No
Worst customer service of any place I have ever visited. Went in looking to purchase jewelry. Asked if they could tell me my ring size. Was told that they would have to charge me. Never said how much, but it didn't matter. That isn't something you charge for. Shoe stores don't charge to try on shoes or measure feet. Auto dealers don't charge you to test drive their vehicles! After I tweeted to the store that I felt it was not good to charge for this the owner attacked me on twitter. Several tweets about how I must not know how to run a business and she had to pay for the training and equipment required to tell my size, so HAS to charge me for that information. Said if I want her to tell me my ring size for free then. Should wash her windows for free. Will never go here again. Will tell everyone I know of my experience.
11/08/2011Provided by Citysearch -
Not long ago I brought a piece of jewelry here to inquire about selling, and I was aware of it's worth beforehand. In spite of it's value, the owner, Linh, offered me less than what the platinum alone was worth by weight, and didn't even take into account the diamonds in the jewelry. I immediately felt an awful feeling, like something was wrong and she should not be trusted. She told me that was all she could offer for it and that ""They had to pay their light bill and would need to make money off of it."" She kept repeating that. I told her that I was not in need of the money and in no rush to sell, (I just wanted my jewelry back and wanted out of there..) but she wouldn't give it back to me. She then offered me more cash (still less than the platinum value), but I refused and said I said I was not going to sell. She continued to push me and make me feel rushed into selling, as if she was trying to get me flustered or get me to break simply to force her to stop asking. She finally gave it back to me when she realized it wasn't working.
I would advise anyone to stay away, this woman is pushy, untrustworthy, dishonest, manipulative, greedy... If I could rate this place NO stars, I would have.
09/08/2011Provided by Citysearch -
My Fiance and I went here to buy a new setting for my engagement ring. He had purchased a basic setting with the diamond. My fiance had previously purchased a beautiful sapphire pendant from here and he was very happy with the service. He was right!!!
I have seen bad reviews for this place and I don't really understand why. The customer service was wonderful! My setting is gorgeous and people keep asking me if it is custom made. It is actually a designer piece. Linh also did the appraisal for the engagement ring and she came back with a great appraisal! She will be honest with you about the value of your item when appraising it. Her son, Huy, was also very helpful. They spent over an hour with us. We left the diamond with her and she had it set and sized in the course of 2 days! She even showed us the serial number on our diamond on the microscope (which no matter where you go you should check if you have dropped off your diamond-even if it is a reputable store), which an honest place should do on their own. We also ordered my wedding band and we will be ordering my fiance's from here as well. Linh and Huy have great customer service skills and some great items. Take a look at this place if you are interested in purchasing fine jewelry. It really is worth a look!
08/29/2011Provided by Citysearch -
After saving me from myself by helping me select a really nice pair of blue topaz earrings for my girlfriend last Valentine's Day, we decided to go there to pick out my wedding band. Apparently, they must be doing something right...seriously personalized service and an incredible selection, every time.
08/05/2011Provided by Citysearch -
I can't say enough about how wonderful my experience was at American Blue Diamond. The owners were professional and very knowledgable. The gemologist and owner, Lihn, was great. She answered all of my questions and was very patient and kind. I felt that she was very honest and upfront. I appreciated that so much. The jewelry is breathtaking! If I could have bought one of everything - I would have! It so hard to find good service these days so it was refreshing to be treated so well. Highly recommended!!!!
07/25/2011Provided by Citysearch -
From the first time that I walked into the store, and each trip thereafter for that matter, has been a wonderful experience due to the knowledge shared with me and the care taken to ensure that I would get exactly what I wanted. The quality of what I received was far better than expected and at an affordable price! I've never been anywhere like American Blue Diamonds~ Linh actually cares about what you WANT and shows you how she does it. They take pride in their work and will do what it takes to ensure satisfaction. The jewelry selection in the store is all beautiful and unique. I can honestly say that I will not do business anywhere else, now that I've found them!
07/22/2011Provided by Citysearch -
Here's the deal, I have read some of the bad review this store has gotten and I can't really see where they are coming from. I just recently bought a engagement ring from Blue diamond and i and pretty satisfied. YES, she does try to show you EVERYTHING in the store, BUT isnt that a good thing? She was more then willing to work with me and my budget. She even went so far as to pop a stone out of a different ring just becasue I liked it so much. I honestly feel that I got more of a value here than the other places I was shopping around at. ( Zales, Jared..etc...)
I had my ring custom made, and when I looked at it, the center stone seemed a little lop-sided. I took it home and thought about it a little more, i wanted this to be PERFECT, so, I took it back a day later and voiced that I wasnt 100 % satisfied with the stone setting. She took the ring back (happily) and sent it to her jeweler to get it fixed for me for FREE. At this point, I feel like I will gladly go back to her for my wedding bands. Just be patient with her, and you will be rewarded.
07/11/2011Provided by Citysearch -
My husband bought my engagement ring here and the owner spend a lot of time with him showing him all the different options of rings and diamonds. He picked out a amazing diamond and a great ring. When we were picking out our wedding rings, we went back there to look. Since I wanted a simple band to match my ring, they went ahead and gave my husband a full refund on the ring he bought and applied it to the new ring that matched the band I picked out. We go back once a year to get out rings polished up and make sure that the stone is still in good shape. I always enjoy going there, because of the GREAT service, quality of diamonds, and wonderful work. I would suggest that anyone looking to buy jewlery stop by American Blue before buying any where else,.
We could not find our rings till coming to this store and they designed for us right in the store with computer software and milling machine. We tried the waxes before they casted in gold then set diamonds. Finally, we got absolutely beautiful rings with exceptional lower prices! We are very happy and will be back. Highly recommend for anyone who wants to have a unique ring.
We wanted to spend only $1,000 but we wanted a nice diamond engagement ring. The owner worked really hard to find one fit our budget and it was very beautiful 14KW gold engagment ring with a decent round center with all diamond accent delicated set on two sides of the ring. The owner is very educated and professional. Her husband is an American guy and he is very nice, too.
The ring must be size down to size 4 (very small) and the owner had it done for us in one hour free of charge. Other store would take us one or two weeks to do the same job.
Thank you very much and we will be back.
08/24/2010Provided by Citysearch -
I went to the store with my sweat-heart and found this store has lots of bridal designer rings. I was very picky and we went to shop all around other jewelry stores in town but nothing I would want to wear for my life! It took me many times to visit the store to try on and to eliminate multiple rings charming me to possess. The owner was very patient and explained to us in very detail. Finally, I got a beautiful bridal set with diamond with the price well fitting to our budget. I could not ask for more than that....Highly recommend for everyone...
06/15/2010Provided by Citysearch -
No refunds! You get overcharged horribly for a diamond and it has numerous amounts of flaws. Mrs Linh is the owner of this store and she lives there. She will help
ensure that you will dig yourself in a hole and cant get out or help from others. She will say that she has class in 5 min or you are being hostile after you demand honesty and retribution. The only thing she will do for you is trade you a diamond for the one you have and it has to be twice as much for the upgrade which you already have paid twice as much for the original.
06/09/2010Provided by Citysearch -
I visited Linh's store this week to see if she buys gold. I cleaned out my jewelry box a few weeks ago and had some old and broken pieces that I didn't want/need anymore. From the moment I walked in the door I was greeted with a smile and both Linh and her son Huy were very professional. I was impressed with the rate she paid me per gram. All items were tested directly in front of me and I was very comfortable with the entire transaction. I will definately return to their store for future jewelry needs!
05/11/2010Provided by Citysearch -
I had the solitare diamond replaced in my engagement ring and Lynn was very attentive and answered all of our questions. She took time to explain the different diamond qualities to us and was extremely patient while we made our decisions. Thanks for great customer service!!
04/15/2010Provided by Citysearch -
Lyhn the owner/operator is very nice and she really knows what she is talking about. She was willing to work with me when my finances took a unexpected hit. Her customer service was always helpful and she went out of her away to make sure that my wife and I found what we wanted.
Her selection is huge and you can find fine jewelry at her shop that you won't find anywhere else in Austin. I would highly recommend American Blue Diamonds to anyone that is looking to find fine jewelry at a great price, with great customer service.
08/13/2009Provided by Citysearch -
Dont be fooled by the fake reivews. They are written by the owner. Check the spelling, and notice that each one clearly has the owners name. The owner is rude, pushy and gets mad if you dont want to spend 10,000 on a diamond.
The place is a total rip off. We had been looking a an engagement ring for a couple of months and stopped in this place because we live nearby. It was awful. First, there was a baby crawling around on the floor and had sick on the carpet. Second, the entire place smelled like dead cat. I am not kidding! Third, the owner was very , very pushy , rude and kept trying to steer me toward certain rings She got irritated when I didnt like them and wanted to try on more. This is a huge decision for me and I'm sorry if I need to try on more than 3 rings styles to see what I like! She showed us incredibly overpriced diamonds, like a 1 carat M, I1 for 13k. Ridiculous. She wont even let you wander around and look, its ""sit down. you sit down.""
We made the mistake of coming back because we saw a ring we liked on the ad outside the store. I asked to see it and then asked some questions about size and color because we were considering a custom ring. She was so pushy my boyfriend got mad and was ready to leave, but then she actually told us that since we are just looking, and probably wont buy a diamond from her, "" I dont have time for that"". RUDE RUDE RUDE. She not only lost a customer she lost referrals. HORRIBLE. I will never go back and will tell everyone I know not to go there. Unbelievable!
Go to Bluenile and compare the prices. We found our band at americus diamonds. It had a good price but we got the center stone from bluenile and had them set it. At Americus they will show you a hundred rings and they are very patient and not pushy at all. Very professional. I think they realize its a huge purchase and not one made lightly, and I appreciate that.
06/12/2009Provided by Citysearch -
Lin who is the owner of American Blue Diamonds actually sent me two rings to compare and paid all the shipping and insurance for both of them. I was able to compare both rings and choose the one I wanted for my wedding ring. I will continue to use American Blue Diamond as my only jewelery store even though I am thousands of miles away!
05/09/2009Provided by Citysearch -
I have bought a set of Parade Diamonds mounting from American Blue Diamonds with 1.5 carat Yellow Sapphire princess cut center. I love Canary Diamond, but I can not effort one. Linh, the owner of American Blue Diamonds, with her vast knowledge has helped me to pick something close to what I love within my budget. Before coming into Linh’s store, I have little knowledge about Gemstones and Diamonds. Thanks to Linh (a GIA certified), with her patient and sincere, I have gained more knowledge than I ever was before coming into her store. After leaving American Blue Diamonds, I have a beautiful set of rings which I know will hold up their value over the time. And with the knowledge that I gain from Linh, I can shop confidently at any store. As long as I’m in Austin, I will come to American Blue Diamonds for anything related to jewelry.
If you are looking for Great Designer rings, and great price on diamonds or color stones, I’m strongly recommended American Blue Diamonds. There is a large selection of Designer names, like A. Jaffe, Claude Thibaudeau, Parade, Natalie K, Scott Kay, Gregg Ruth, and Stuller. If you want something unique, different from everybody else, Linh can do custom design with her new CAD/CAM system. I’m saving up for a custom job sometimes in the near future with Linh. I can not wait to see what her new system can do.